NOC Monitoring Engineer – 24x7 Incident Response

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company in Dubai is seeking a Network Operations Center (NOC) Manager with expertise in monitoring tools like Manage Engine. The ideal candidate will have at least three years of experience in supporting and monitoring network systems in a high-availability environment. Responsibilities include incident management, performance monitoring, and collaborating with technical teams. Strong verbal and written communication skills are essential. This position requires comfort with shift work and a proactive approach to incident management.

Qualifications

• Minimum three years of experience in supporting and monitoring network systems.
• Previous NOC experience is strongly preferred.
• Excellent written, verbal, and interpersonal skills.

Responsibilities

• Provide timely response to incidents and performance alerts.
• Categorize issues for escalation to technical teams.
• Monitor infrastructure and applications server backup.

Skills

Monitoring tools management

Incident response

Network systems monitoring

Customer communication

Patch management

Virtualized infrastructure monitoring

Education

Basic Microsoft and/or Cisco certifications

Tools

Manage Engine Ops Manager

Manage Engine Ivanti

Network monitoring tools

Job description

A technology solutions company in Dubai is seeking a Network Operations Center (NOC) Manager with expertise in monitoring tools like Manage Engine. The ideal candidate will have at least three years of experience in supporting and monitoring network systems in a high-availability environment. Responsibilities include incident management, performance monitoring, and collaborating with technical teams. Strong verbal and written communication skills are essential. This position requires comfort with shift work and a proactive approach to incident management.