NOC Monitoring Engineer

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai seeks a Network Operations Center Specialist. This role involves monitoring network systems, responding to incidents, and preparing reports based on customer requirements. Candidates should have a minimum of three years of experience in an enterprise environment, with strong skills in monitoring tools and customer communication. Familiarity with ITSM tools and certifications like CCNA is preferred.

Qualifications

• Minimum of three years of experience supporting network systems or storage in an enterprise environment.
• Experience providing remote support using virtual desktop tools.
• Broad experience using monitoring and ticket management tools.

Responsibilities

• Provide timely responses to incidents and performance alerts.
• Categorize issues for escalation to technical teams.
• Review performance reports and identify trends in system performance.

Skills

Monitoring tools knowledge (Manage Engine Ops, SolarWinds)

ITSM tool understanding (Manage Engine Ivanti)

OS and Patch Management

Excellent written communication skills

Customer communication skills

Tools

Microsoft certifications (CCNA, MCITP)

Network monitoring tools

Job description

Good understanding and knowledge of monitoring tools Manage Engine Ops Manager SolarWinds) including Application performance monitoring

Fair understanding of ITSM tool (Manage Engine Ivanti)

Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams

Reports preparation based on the customer requirement.

Capability to apply first level (L1 of checks before escalating to the next level.

Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact

Review performance reports for various systems and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

Monitoring of Infra and Applications server backup and inform in case of any failures.

OS and Patch Management knowledge & understanding

Monitor a wide variety of information and network systems that include but are not limited to telecommunications circuits LAN/WAN systems routers switches wifi firewalls VoIP systems DC Temperature servers storage backup operating systems and core applications

Document all actions in accordance with standard company policies and procedures

Notify customer and thirdparty service providers of issues outages and remediation status

Work with internal and external technical and service teams to create and/or update knowledge base articles

Perform basic systems testing and operational tasks (installation of patches network connectivity testing script etc.

Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable working day/night shifts

PREFERRED QUALIFICATIONS

Basic Microsoft and/or Cisco certifications (CCNA MCITP etc.

Knowledge of virtualized infra monitoring in highavailability environments

Broad experience using a variety of monitoring and ticket management tools

Experience providing remote support using virtual desktop tools

A minimum of three years of experience supporting and monitoring network systems servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etc.

Knowledge of Microsoft server OS and Network Devices

Excellent written verbal and interpersonal skills

Strong customer communication skills with the ability to communicate clearly with customers and technical personnel.

Required Experience:

Manager