Night Manager

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Night Manager to oversee the Front Office night shift. The successful candidate will ensure exceptional guest service, manage staff performance, and maintain a professional environment. Previous supervisory experience and a passion for guest relations are essential for this role. Join a prestigious team dedicated to luxury service.

Qualifications

• At least 1 year of related work experience.
• 2 years of supervisory experience.

Responsibilities

• Manage night shift at the Front Office, ensuring outstanding guest service.
• Supervise Front Office staff and maintain professionalism.
• Address and resolve guest complaints effectively.

Skills

Guest service excellence

Conflict resolution

Supervisory skills

Communication

Job description

Description

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From the very first opening of the St. Regis New York St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences The St. Regis Abu Dhabi is the social epicenter for royalty discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city including the extraordinary Abu Dhabi Suite the highest suspended suite in the world connecting the two Nation Towers.

The St. Regis is part of Marriott International a brand leader offering the most powerful portfolio in the industry our more than 30 leading brands and nearly 9100 properties in 142 countries and territories give people more ways to connect experience and expand their world. At the heart of The St. Regis our exceptional staff whom we address as Hosts are the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabis best addressThe St. Regis Abu Dhabi the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Night Manager to ensure that Front Office night shift is run efficiently providing outstanding guest service assisting all Front Office staff and maintaining a calm professional environment at all times.

Essential Functions

• To be an ambassador of the Front Office and the hotel in and outside the work place.
• To provide a personal service to all the guests fully aware and following the hotel standards and procedure.
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
• To manage any guest complaint in a professional manner by owning it resolving it to the guests satisfaction and recording it
• To ensure a proper use of the telephone etiquette as per St. Regis standards.
• Prepare documentation for daily business.
• Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.
• Ensure prompt efficient and courteous reception of guests.
• Record and administer arrivals and departures.
• Assist in training new staff members coach them and monitor their performance.
• Ensure the desk is covered at all times allocating meal breaks sensibly.
• Full awareness of current daily status of hotel.
• Ensure smooth hand over to next shift.
• Thoroughly conversant with all room types décor and outlook.
• To handle any complaint with tact and diplomacy at all times.
• Communication and recording of complaints.
• Be aware of daily functions events VIP and group arrivals.
• To inspect pre-assigned rooms for VIP guests ensuring that all room set-ups and amenities are prepared according to standard.
• To investigate all guest and staff accidents and report the circumstances to management.
• To patrol in the hotel to ensure everything is in good order and condition.
• To observe & enforce the overall conduct and appearance of the staff.

Preferred Qualifications

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: 2 years experience.

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At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Manager