Multilingual Front Desk Agent — Guest Experience & Upsell

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai is looking for a professional to execute daily functions of guest arrival and departure, ensuring exceptional service. Candidates should demonstrate a passion for guest service, excellent communication skills, and a hospitality management background. Responsibilities include resolving guest complaints and supporting loyalty programs. A minimum of one year hotel experience is required. This role offers a unique opportunity to join a renowned team dedicated to outstanding guest experiences.

Qualifications

• Passion for guest service.
• Highly organized and results-oriented.
• Fluency in English and at least one additional language.
• Minimum of 1 year previous hotel experience.

Responsibilities

• Execute daily functions of arrival and departure for guests.
• Maintain high standards of personal appearance and grooming.
• Handle cash and credit processing as required.
• Resolve guest complaints and follow up with managers.

Skills

Guest service

Communication skills

Organizational skills

Flexibility

Leadership skills

Multitasking

Education

Degree or Diploma in Hospitality Management

Tools

Opera Property Management System

Windows (Word, Excel, PowerPoint)

Job description

A luxury resort in Dubai is looking for a professional to execute daily functions of guest arrival and departure, ensuring exceptional service. Candidates should demonstrate a passion for guest service, excellent communication skills, and a hospitality management background. Responsibilities include resolving guest complaints and supporting loyalty programs. A minimum of one year hotel experience is required. This role offers a unique opportunity to join a renowned team dedicated to outstanding guest experiences.