Multilingual Front Desk Agent — Guest Experience & Upsell

AccorHotels Middle East; Dubai; On-site; AED 45,000 - 60,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Hospitality Professional to manage guest arrivals and departures. Successful candidates will have a passion for guest service, strong communication skills, and at least one year of hotel experience. Responsibilities include registration, handling guest requests, and ensuring compliance with hotel standards. Candidates should possess a degree in Hospitality Management or equivalent. The hotel offers a dynamic working environment and opportunities for growth.

Qualifications

• 1 year of previous hotel experience is an asset.
• Fluency in English and at least one additional language.
• Ability to handle a multitude of tasks and guest requests.

Responsibilities

• Execute guest arrival and departure functions.
• Perform registration and collect data from guests.
• Handle cash and credit processing as required.
• Resolve guest complaints promptly.

Skills

Guest service passion

Communication skills

Organizational skills

Flexibility under pressure

Multitasking ability

Computer proficiency

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System (Opera)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A luxury hotel chain in Dubai is seeking a Hospitality Professional to manage guest arrivals and departures. Successful candidates will have a passion for guest service, strong communication skills, and at least one year of hotel experience. Responsibilities include registration, handling guest requests, and ensuring compliance with hotel standards. Candidates should possess a degree in Hospitality Management or equivalent. The hotel offers a dynamic working environment and opportunities for growth.