Multi Property Information Technology Officer

Marriott Hotels Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a technical support role to troubleshoot software issues and provide guidance on telecommunications activities. You'll resolve technical problems, train users, and analyze processes for improvements. Ideal candidates have a Technical Trade or Vocational School Degree and at least 2 years of related experience. Join a diverse team committed to quality and exceeding expectations in a supportive environment.

Qualifications

• At least 2 years of related work experience.
• Ability to manage and coordinate telecommunications activities.

Responsibilities

• Troubleshoot and resolve technical problems with software and systems.
• Provide guidance to resolve business problems.
• Train users on hardware and software.
• Develop positive working relationships within the team.

Skills

Troubleshooting software issues

Technical guidance provision

Process improvement analysis

User training

Communication skills

Education

Technical Trade or Vocational School Degree

Job description

Description

POSITION SUMMARY

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze recommend and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot modify support manage and maintain applications programs and user accounts. Maintain records of daily data communication transactions problems and remedial actions taken or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning design operations maintenance and resource allocation of telecommunications activities including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures technical problems priorities and methods related to telecommunications.

Assist management in hiring training scheduling evaluating disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or costsavings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: Technical Trade or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Unclear Seniority