MFN Program Manager 3P Marketplace

Amazon; Dubai; On-site; AED 160,000 - 200,000; Full time

Job summary

A leading ecommerce company is looking for a Program Manager for its MFN channels in the MENA and TR regions. The role involves overseeing product roadmap launches, optimizing processes, and driving operational excellence by collaborating with diverse stakeholders. Candidates should possess over 3 years of project management experience, advanced skills in MS Excel, and familiarity with SQL. This is a great opportunity to work in a dynamic environment focused on enhancing seller experiences and improving logistics operations.

Qualifications

• Over 3 years of project or program management experience.
• Proficient in data analysis for process improvement.
• Experience with MS Excel for data visualization and advanced functions.

Responsibilities

• Define program requirements and milestones based on customer feedback.
• Drive multiple actions items through cross-functional teams.
• Coordinate projects and communicate updates to stakeholders.

Skills

Project management

Process improvement

Data analysis

Communication

Problem-solving

Education

Bachelor's Degree in Management, Business, or related degree

Tools

MS Excel

MS Access

SQL

Job description

This role is NOT open for Internal International Transfers

Amazon EF (External fulfilment) for MENA (Middle East and North Africa) and TR (Turkey) regions plays a vital role in managing the external fulfillment and logistics operations for sellers in these rapidly growing marketplaces. We are seeking a dynamic Program Manager for MFN channels to oversee launch of different product roadmaps & programs and optimize processes in the MENA and TR regions ensuring efficient operations competitive service levels and exceptional seller experiences.

Key job responsibilities

• Work backwards from the customer to scope and define program requirements and critical milestones
• Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple teams
• Own Program trackers to communicate progress and updates to internal/external stakeholders
• Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape
• EndtoEnd project coordination managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program
• Collaborate and influence team members work with internal and external stakeholders and present projects to senior leadership on a regular basis
• Gathering and analyzing data on launch performance results
• Establish and develop initiatives to support expansion strategies

A day in the life

As a PM for MFN in the MENA and TR regions your day will involve analyzing VTR/ Returns/ Refund related performance metrics collaborating with crossfunctional teams to address operational challenges and developing strategies to enhance the seller/customer experience. Youll engage with sellers and logistics partners to gather feedback and identify opportunities for innovation. Your role will require you to balance strategic planning with handson problemsolving always focusing on driving operational excellence and supporting the growth of MFN in these dynamic markets.

About the team

The EF MENA and TR team is a diverse group of passionate individuals dedicated to revolutionizing ecommerce external fulfillment in the region. We are builders and innovators constantly seeking new ways to enhance our services and support seller growth. Our team thrives in a fastpaced entrepreneurial environment embracing the unique challenges and opportunities presented by our diverse markets. We value creativity resilience and a customerobsessed mindset. Join us in shaping the future of ecommerce logistics in one of the worlds most exciting and rapidly evolving regions.

Qualifications

• Over 3 years of project or program management experience involving various challenges
• Over 3 years of process improvement experience using data/metrics
• MS Excel advance level (data visualization using functions Pivot Table Power Query VBA experience)
• Experience in MS Access and SQL
• 4 years of related experience.
• Bachelors Degree in Management Business or related degree
• Previous experience and demonstrated track record in program management supply chain management
• ECommerce or Retail experience in MENAT preferred
• Knowledge of Advanced Excel SQL

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Required Experience: Manager