MFN Program Manager 3P Marketplace

Amazon; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to lead initiatives in the MENA and TR regions. This role involves overseeing the launch of product roadmaps, optimizing processes, and ensuring exceptional seller experiences. You will analyze performance metrics, collaborate with diverse teams, and drive innovative solutions in a fast-paced environment. If you thrive on problem-solving and have a passion for enhancing e-commerce logistics, this is an exciting opportunity to make a significant impact in a rapidly evolving market.

Qualifications

• 3+ years of project management experience with a focus on process improvement.
• Advanced skills in MS Excel, including data visualization and VBA.

Responsibilities

• Oversee program requirements and critical milestones for MFN channels.
• Collaborate with cross-functional teams to enhance seller/customer experience.

Skills

Project Management

Process Improvement

Data Analysis

Problem Solving

Stakeholder Management

Education

Bachelor's Degree in Management

Bachelor's Degree in Business

Tools

MS Excel

MS Access

SQL

Job description

This role is NOT open for Internal International Transfers

Amazon EF (External fulfilment) for MENA (Middle East and North Africa) and TR (Turkey) regions plays a vital role in managing the external fulfillment and logistics operations for sellers in these rapidly growing marketplaces. We are seeking a dynamic Program Manager for MFN channels to oversee the launch of different product roadmaps & programs and optimize processes in the MENA and TR regions ensuring efficient operations, competitive service levels, and exceptional seller experiences.

Key job responsibilities

1. Work backwards from the customer to scope and define program requirements and critical milestones.
2. Demonstrate a high level of ownership to drive multiple time-sensitive action items simultaneously through multiple teams.
3. Own Program trackers to communicate progress and updates to internal/external stakeholders.
4. Problem solve with a high degree of ambiguity and operate in a rapidly evolving and changing landscape.
5. End-to-End project coordination managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program.
6. Collaborate and influence team members, work with internal and external stakeholders, and present projects to senior leadership on a regular basis.
7. Gather and analyze data on launch performance results.
8. Establish and develop initiatives to support expansion strategies.

A day in the life

As a PM for MFN in the MENA and TR regions, your day will involve analyzing VTR/ Returns/ Refund related performance metrics, collaborating with cross-functional teams to address operational challenges, and developing strategies to enhance the seller/customer experience. You will engage with sellers and logistics partners to gather feedback and identify opportunities for innovation. Your role will require you to balance strategic planning with hands-on problem-solving, always focusing on driving operational excellence and supporting the growth of MFN in these dynamic markets.

About the team

The EF MENA and TR team is a diverse group of passionate individuals dedicated to revolutionizing e-commerce external fulfillment in the region. We are builders and innovators constantly seeking new ways to enhance our services and support seller growth. Our team thrives in a fast-paced entrepreneurial environment embracing the unique challenges and opportunities presented by our diverse markets. We value creativity, resilience, and a customer-obsessed mindset. Join us in shaping the future of e-commerce logistics in one of the world's most exciting and rapidly evolving regions.

Minimum Qualifications

1. Over 3 years of project or program management experience involving various challenges.
2. Over 3 years of process improvement experience using data/metrics.
3. MS Excel advanced level (data visualization using functions, Pivot Table, Power Query, VBA experience).
4. Experience in MS Access and SQL.
5. 4 years of related experience.
6. Bachelor's Degree in Management, Business, or related degree.
7. Previous experience and demonstrated track record in program management, supply chain management.
8. E-commerce or Retail experience in MENAT preferred.
9. Knowledge of Advanced Excel and SQL.

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Required Experience:

Manager