Marketing Automation Officer

Medi Clinic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Dubai seeks a Marketing Automation Officer to support and execute marketing automation campaigns. This role involves designing multi-channel marketing journeys, managing CRM tools, and ensuring compliance with data privacy regulations. The ideal candidate has a Bachelor's degree and 2–3 years of experience with platforms like Microsoft Dynamics or Salesforce. Join our team to enhance engagement and customer lifecycle performance.

Qualifications

• Minimum 2–3 years of hands-on experience in executing marketing automation campaigns.
• Familiarity with marketing data segmentation, campaign execution, reporting, and CRM integration.

Responsibilities

• Lead the strategy, roadmap, and evolution of CRM and marketing automation platforms.
• Design and build automated, multi-channel marketing journeys.
• Create logic-based audience segmentation for targeted campaigns.
• Maintain and configure marketing automation tools.
• Track performance of all automated campaigns against KPIs.

Skills

Digital marketing principles

Marketing Automation Tools

CRM Platform Management

Business process management

Education

Bachelor’s degree in Business, Marketing, Information Systems or a related field

Tools

Microsoft Dynamics

Salesforce

HubSpot

Oracle Eloqua

Job description

Closing date: 15/08/2025
Number of positions: 1
Recruiter name: Ruba Hijah
Reference number: 62387
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

The Marketing Automation Officer supports the design, implementation, and optimisation of marketing automation campaigns across Mediclinic Middle East. This role is responsible for campaign execution, platform administration, reporting, and segmentation under the guidance of the Martech Manager. The Officer contributes to data‑driven, personalised communications that enhance engagement, lead generation, and customer lifecycle performance while ensuring governance and compliance.

KEY RESPONSIBILITY AREAS

• Lead the strategy, roadmap, and evolution of CRM and marketing automation platforms
• Design and build automated, multi-channel marketing journeys based on customer data and lifecycle stages.
• Create logic‑based audience segmentation for targeted campaigns.
• Build campaign templates, dynamic content modules and reusable assets, conduct QA, test, and launch campaigns across relevant channels.
• Maintain and configure marketing automation tools and integrations.
• Ensure cross‑platform integration with CRM, CMS, and analytics systems.
• Track performance of all automated campaigns against KPIs.
• Generate monthly and ad‑hoc reports on campaign ROI, leads, engagement, and conversions.
• Collaborate with CRM and Data teams to ensure clean, structured, and compliant data flows.
• Ensure platform configurations support privacy compliance (e.g. GDPR, POPIA).
• Ensure all campaigns meet legal and data privacy regulations.

REQUIRED EDUCATION

Bachelor’s degree in Business, Marketing, Information Systems or a related field

REQUIRED EXPERIENCE

Minimum 2–3 years of hands‑on experience in executing marketing automation campaigns using platforms like Microsoft Dynamics, Salesforce, HubSpot, or Oracle Eloqua.
Familiarity with marketing data segmentation, campaign execution, reporting, and CRM integration

Marketing Automation Officer

• Digital marketing principles and best practice
• Marketing Automation Tools
• CRM Platform Management (e.g. Salesforce/HubSpot)
• Business process management, workflow and integration methods and tools

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family