Marine Customer Service Specialist – Technical Support

Survitec; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading survival technology provider in Fujairah is seeking a Customer Service Representative to enhance customer relationships and provide advanced product information. The ideal candidate will have 2-4 years of experience in marine technical services, alongside a Bachelor's or Master's degree. Responsibilities include managing customer queries, processing orders, and ensuring high-quality service. This position offers a competitive salary and various benefits, promoting a positive and inclusive work environment.

Benefits

Competitive Base salary

Additional day off to celebrate your birthday

Company Anniversary Holiday Benefit

Health Insurance

Life Assurance

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition scheme

Qualifications

• Minimum 2-4 years of relevant experience in Marine related Technical Services or similar role.
• Experience coordinating tasks or projects is preferred.

Responsibilities

• Provide advanced product and service information to customers.
• Record and process quotes and orders.
• Develop new relationships and resolve customer queries.
• Ensure data is entered into the CRM system accurately.
• Deliver exceptional customer service.

Skills

Ability to work independently

Task management

Customer relationship management

Excellent communication skills

Education

Bachelor's or Master's degree in Business Administration or Mechanical Engineering

Job description

A leading survival technology provider in Fujairah is seeking a Customer Service Representative to enhance customer relationships and provide advanced product information. The ideal candidate will have 2-4 years of experience in marine technical services, alongside a Bachelor's or Master's degree. Responsibilities include managing customer queries, processing orders, and ensuring high-quality service. This position offers a competitive salary and various benefits, promoting a positive and inclusive work environment.