Manager Service Delivery

C.H. Robinson; Dubai; Hybrid; AED 330,000 - 404,000; Full time

Job summary

A global logistics company in Dubai is seeking a Manager for Control Tower Operations to lead essential logistics operations. The role involves leveraging analytics and automation to improve service quality and productivity, while actively mentoring team members. Candidates should have at least 5 years of experience in logistics operations, with proven leadership skills. This position offers a hybrid work model, competitive benefits, and opportunities for innovation and career growth.

Benefits

Employee Insurance Benefits

Hybrid Work Model

Paid time off

Reward & Recognition Program

Career development opportunities

Qualifications

• Minimum 5 years of professional experience in 4PL, control tower, or complex logistics operations.
• Minimum 2 years of people leadership experience.
• Fluency in English required.
• Experience in fast-paced, high-change environments.
• Knowledge of operational excellence methodologies.

Responsibilities

• Drive consistent execution to meet customer requirements.
• Leverage dashboards and analytics for service excellence.
• Manage KPIs for the service delivery team.
• Identify and resolve service delivery interruptions.
• Lead and mentor team members.

Skills

Leadership

Problem-solving

Communication

Data analytics

Customer-facing operations

Education

Bachelor’s degree from an accredited college or university

Tools

Microsoft Office

Operational dashboards

Job description

C.H. Robinson is seeking a Manager, Control Tower Operations to join our Robinson Managed Solutions (RMS) 4PL organization in Dubai. This role is part of a newly established team in Dubai which gives you an exciting opportunity to help shape our presence from the start and contribute to building a strong foundation for future growth.

In this role, you will lead essential control tower operations for a global customer, applying AI, analytics, and automation to improve productivity and service quality.

You will turn strategy into execution through modern, data driven workflows and continuous improvement, shaping how technology and people come together to deliver an exceptional customer experience and advance the future of logistics operations.

If you are driven by innovation and ready to make a global impact, we invite you to apply now.

Responsibilities

• Drive consistent execution that meets customer’s requirements and expectations

• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps

• Utilization of continuous improvement methodology in management of KPIs for the service delivery team

• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions

• Promote the adoption of advanced technology, automation, and data analytics to enhance forecasting, exception management, and decision‑making speed

• Use operational dashboards and predictive insights to identify risks, service gaps, and opportunities for improvement

• Lead and mentor direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan

• Ensure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives

• Build an inclusive, collaborative culture rooted in customer understanding, accountability, and ongoing learning

Required Qualifications

• Minimum 5 years of professional experience in 4PL, control tower, or complex logistics operations with direct customer-facing responsibility

• Minimum 2 years of people leadership experience

• Fluency in English

• Experience executing businesses through Standard Practices and Operational Excellence methodologies

• Experience operating in fast-paced, high-change environments, with resilience and adaptability

Preferred Qualifications

• Bachelor’s degree from an accredited college or university

• Experience leading operational transformation through technology, analytics, and AI-enabled solutions

• Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner

• Strong proficiency in Microsoft Office, operational dashboards, process, and project management tools

• Strong problem-solving, conflict resolution, and change management skills

• Strong business acumen and ability to build trusted partnerships internally and externally

• High integrity and alignment with the company’s mission, values, and leadership principles

• Commitment to fostering a diverse, inclusive, and innovative work environment

What We Offer

• The opportunity to shape the future of technology‑enabled supply chain service delivery within a global organization

• A manager role with room to grow, lead transformational initiatives, and expand your influence across operations

• The chance to join a newly established team defining its ways of working, culture, and long‑term impact

• An innovation‑focused environment that encourages experimentation, continuous improvement, and modern ways of working

• Ongoing development through learning platforms, leadership programs, and technology‑driven training

• Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate

• Competitive compensation and benefits with performance-based incentives tied to impact and outcomes

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:

• Employee Insurance Benefits

• Variable Pay based on position

• Hybrid Work Model with Flexi Hours

• Paid time off to manage work-life balance

• Paid Maternity & Paternity Leaves

• Paid Public Holidays

• Reward & Recognition Program

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team‑building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .