Manager Rider Projects Processes

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform is seeking a Manager Rider Projects & Processes to lead strategic projects and optimize rider processes across MENA. The ideal candidate will have a minimum of 5 years in a fast-paced operations-heavy environment, strong analytical and problem-solving skills, and exceptional stakeholder management abilities. This role will be instrumental in ensuring operational efficiency, managing multiple projects, and collaborating with cross-functional teams to improve the rider experience. Employment type is fulltime, based in Dubai, UAE.

Qualifications

• Minimum 5 years of experience in a fast-paced, operations-heavy environment, preferably in ecommerce or logistics.
• Strong data modeling skills and the ability to prioritize tasks.
• Excellent verbal, written, and presentation skills with an ability to influence.

Responsibilities

• Develop and implement process standardization and best practices for riders.
• Manage stakeholders to align strategies with business goals.
• Own multiple projects to improve rider experience on the platform.
• Set up workstreams and communication flows to address blockers.
• Lead a small team of senior specialists to streamline rider processes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Project management skills

Tools

SQL

Job description

Talabat is seeking a Manager Rider Projects & Processes to lead both strategic projects and all rider process optimization within the Rider Lifecycle function across MENA. This dual-focused role involves managing end-to-end projects like EVsRider Loyalty Summer Planning etc while also defining, analyzing, improving and standardizing rider-related processes like Rider clawback , Rider Payment Transparency , Proof of Delivery etc. Reporting to the Director Rider Lifecycle the candidate will play a key role in ensuring operational efficiency and scalability.

The candidate will collaborate with regional and country-level teams across logistics, finance, legal and HR while also driving Delivery Heroes operational agenda. Responsibilities include documenting and streamlining cross-functional processes, identifying root causes of inefficiencies and driving continuous improvement and standardization.

The ideal candidate should have strong analytical and problem-solving skills, be detail-oriented and demonstrate a track record of delivering results.

Whats On Your Plate

• Develop and implement value-based process standardization and best practices for the rider that capture best interest and ensure business growth across all 8 markets

• Manage stakeholders including legal, finance, public affairs, dispatch and other senior leadership to align strategies with overall business goals

• Own multiple projects at once to ensure smooth data-driven decision making and innovative ideation to improve riders daily experience on the platform

• Set up cadence for workstreams and communications flow to raise and address blockers ensuring mitigation is in place when needed.

• Lead a small team of senior specialists responsible for exploring opportunities to further develop our rider processes and project and streamline its and maintenance with the regional team

What Did We Order

• Minimum 5 years of experience in a fast-paced, operations-heavy environment preferably in ecommerce platform businesses or last-mile logistics

• Highly systematic, detail-oriented and organized with a strong ability to prioritize tasks

• SQL & data modeling skills are a plus.

• Effective Communication & Stakeholder Management: Excellent verbal, written and presentation skills with the ability to influence and collaborate with cross-functional teams, senior leadership and business stakeholders.

• Strong project and product management skills with the ability to translate business needs into operational strategies.

Remote Work: No

Employment Type: Fulltime