Manager - Remittances

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading financial institution in the United Arab Emirates seeks an experienced professional to manage product development and growth in domestic and cross-border remittances. The role requires over 10 years of industry experience, a university degree, and proficiency in financial modeling and business analysis. Key responsibilities include managing product lifecycles, achieving business objectives, and engaging with partners. Candidates should possess a robust understanding of the remittance and FX business as well as excellent interpersonal skills.

Qualifications

• Minimum of 10 years of industry experience is required.
• Detailed product knowledge of both regulated and non-regulated product set.
• Understanding and working knowledge of remittance product and business management.

Responsibilities

• Manage end-to-end product management of domestic and cross-border remittance products.
• Ensure achievement of business objectives, KPIs, and financial targets.
• Engage with partners to align objectives and implement new partnerships.

Skills

Understanding of remittances and FX business

Knowledge of customer needs and competitor insights

Technical knowledge of remittance customer journeys

Inter-personal and presentation skills

Financial modeling, budgeting, and forecasting skills

Results oriented and self-motivated

Education

University degree

Job description

Role Purpose

To be responsible for product development and growth of domestic and cross-border remittances business.

Key Accountabilities of the Role

• End-to-end product management of the domestic and cross-border remittance products.
• Ensure the given business objectives, KPIs, and financial targets are achieved.
• Support in taking the business to the next level by maximizing the full potential and leveraging available avenues for growth.
• Manage the product development lifecycle and roll-out of new systems, platforms, and initiatives.
• Be the primary contact for internal stakeholders and relevant external stakeholders for delivering the related workstreams.
• Engage with existing partners to ensure alignment with objectives and implement new partnerships / tie-ups.
• Develop and implement policy, processes, and procedures for seamless and efficient delivery.
• Develop new products and services to ensure competitive advantage and make best use of new opportunities and available technologies.
• Develop, launch, and manage customer promotions and campaigns and ensure the campaigns achieve the committed KPIs.
• Ensure customer needs are fulfilled and customer satisfaction is a cornerstone of all new development, initiatives, and processes.

Specialist Skills / Technical Knowledge Required for this Role

• Good understanding of remittances and FX business.
• Good knowledge of customer needs and competitor insights.
• Good technical knowledge of remittance customer journeys, payment systems, and payment networks.
• Good understanding with 360° view on remittance business, technology, trends, and customer needs.
• Good inter-personal, presentation skills, and business management skills.
• Financial modeling, budgeting, and forecasting skills – with ability to collate & interpret data.
• Results oriented and self-motivated by the need to succeed.
• Personal organization to deliver on time and plan to effectively deliver goals.
• Development: self-analytical; and takes accountability for own development.

Previous Experience Required

• A minimum of 10 years industry experience.
• University degree.
• Understanding of market dynamics including, economic trends, demographic factors, competitor products and services.
• Detailed product knowledge of both regulated and non-regulated product set.
• Understanding and working knowledge of remittances product and business management.
• Familiarity with local regulation related to remittances.
• Ability to budget, forecast, and analyze remittances business.