Manager, Product Development & Resiliency Management

OA- Mastercard; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services company in the United Arab Emirates is seeking a Manager for Product Development in Resiliency Management to enhance payment solutions. This role involves collaborating with various teams to drive decision-making processes and improve customer performance. The ideal candidate will possess excellent leadership and problem-solving skills. Join us to help deliver industry-leading authorization solutions and enhance customer experience through effective product development strategies.

Qualifications

• Ability to work in a fast-paced, cross-functional environment.
• Demonstrated success in building relationships and working independently.
• Familiarity with authorization decisioning and related concepts.

Responsibilities

• Function as the Payment Resiliency Solutions SME in MEA.
• Support growth of Stand-In and On-Demand Decisioning.
• Collaborate with local Customer Success and Service Business Leads.

Skills

Leadership

Stakeholder management

Problem-solving

Communication

Attention to detail

Job description

Manager, Product Development – Resiliency Management

Overview: Issuers face a myriad of authorization risks that come in many forms. Crisis events, such as cyberattacks or natural disasters, complex payment rails and systems, and evolving regulatory demands, like DORA all create disruption to the payment experience. The Mastercard Payment Resiliency team manages a suite of solutions to mitigate these risks. It is critical to ensure a frictionless cardholder experience and uphold the integrity of the Mastercard brand by providing on‑behalf authorization decisioning, at any time, for any reason. As Manager, Product Development - Resiliency Management, you will help deliver on our strategy of offering industry leading authorization solutions, promoting Stand‑In and On‑Demand Decisioning as critical Payment Resiliency solutions. You will collaborate with cross‑functional teams to aid in the creation and enhancement of resiliency products, drive utilization through customer education, and ultimately support the improvement of customer performance and profitability.

Primary Responsibilities

• Function as the Payment Resiliency Solutions SME in MEA.
• Work closely with regional sales and account management teams to support the growth of Stand‑In and On‑Demand Decisioning.
• Partner with Advisors Consulting Services to drive Stand‑In performance improvement and to define On‑Demand Decisioning use case opportunities as part of ACS auth engagements.
• Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations in support of their efforts.
• Craft and present clear and compelling business cases to stakeholders to secure buy‑in for product utilization.
• Work with engineering to enhance Resiliency offerings because of direct customer feedback.
• Identify issues, risks, and dependencies to track product development.
• Conduct market research to identify industry trends and competitive analysis.

All About You

• Ability to work in a fast‑paced, cross‑functional environment. Works to establish priorities and clear milestones and works with urgency to drive the delivery of tangible outcomes.
• A problem‑solver mindset with a focus on delivering value to the business and end‑users. Experience working directly with partners and customers.
• Excellent leadership, communication, and stakeholder management skills. Demonstrated success in both building relationships and working independently.
• Strong attention to detail and ability to structure tasks efficiently while managing multiple projects simultaneously. A natural self‑starter – analyzing complex issues, identifying opportunities, and developing actionable plans.
• Familiarity with authorization decisioning and related concepts.

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.