Manager IT Infrastructure

Atribs Metscon Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading ICT firm in Dubai is seeking a qualified manager to oversee its ICT environment, ensuring service quality and compliance. Key responsibilities include supporting infrastructures, managing incidents, and coordinating effective training for team members. The ideal candidate will have a robust background in ICT management, focusing on security and service delivery. This role requires strategic planning and proactive measures to maintain high operational standards and continuity in banking services.

Qualifications

• Proven experience in managing ICT environments, including networks and operating systems.
• Effective incident management and reporting skills.
• Knowledge of IT security best practices.

Responsibilities

• Proactively support and manage the ICT environment.
• Ensure quality delivery from IT Operations and Infrastructure teams.
• Monitor and improve IT service continuity.

Job description

Requirements

• To proactively support and strategically manage ICT environment including networks servers storage and operating systems.
• Ensure delivery of service from IT Operations team and Infrastructure team meets quality and standards.
• Ensure adequate support provided during IT and business project initiatives.
• To meet and retain compliance with relevant standards agreed with concerned departments.
• Adopt and implement best and affordable technology in ICT infrastructure to support and strengthen business requirements.
• To capacity plan in line with upcoming business requirements.
• Ensure adequate controls are applied in Infrastructure activities and operations activities.
• Ensure implementing IT security across banks sites and to ensure it as per defined baselines from relevant departments.
• Monitor infrastructure services and take proactive/reactive steps to avoid banking service interruptions.
• Ensure incidents are managed effectively with minimum impact and reported with a root cause analysis.
• Take part while developing effective DRP plans by concerned department.
• Ensure successful implementation maintenance and compliance of the defined IT policies and procedures.
• Ensure adequate technical / non technical training is provided to team members
• Ensure KPIs are set and monitored regularly; leaves are planned without impacting delivery of service and yearly performance reports are prepared.

Qualifications & Skills

Required Experience: Manager