Mainframe Operations Engineer - 24/7 Global IT Support

Emirates Airlines - Other locations; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A major international airline in Dubai is seeking an IT Senior Operations & Support Engineer - Mainframe Operations. The role involves supporting and resolving complex IT incidents and ensuring service levels. Candidates should have a degree and operational experience in mainframe technology. The position offers a tax-free salary and unique travel benefits, making it an attractive opportunity for IT professionals.

Benefits

Tax-free salary

Travel benefits including flight discounts

Qualifications

• Must have 2+ years of experience in Information Technology.
• Certification in IBM zOS preferred.

Responsibilities

• Address Level 1 and Level 2 incidents for the Emirates Group Systems.
• Utilise ITSM tools to manage incidents and problems efficiently.
• Perform root-cause analysis of reported incidents.

Skills

Mainframe technology operational support

IBM Z series

ITIL framework understanding

ITSM tools experience

Observability platforms experience

Education

Degree or Honours (12+3 or equivalent)

Tools

ServiceNow

RACF

zOS Connect

Job description

A major international airline in Dubai is seeking an IT Senior Operations & Support Engineer - Mainframe Operations. The role involves supporting and resolving complex IT incidents and ensuring service levels. Candidates should have a degree and operational experience in mainframe technology. The position offers a tax-free salary and unique travel benefits, making it an attractive opportunity for IT professionals.