Luxury Restaurant Host & Guest Concierge

21c Museum Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hospitality brand is seeking an experienced service professional at their luxury resort in Abu Dhabi. This role focuses on providing exceptional guest relations, managing restaurant reservations, and ensuring high standards of service during busy periods. Candidates should have a vocational hospitality diploma and experience in a 5-star environment. Bilingual communication in English and Russian is essential. The position offers opportunities for personal and professional growth in a vibrant team setting.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop talent internally

Qualifications

• 1 year or more experience in a 5-star hotel.
• Ability to focus attention on guest needs.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Maintain complete knowledge of dining room layout and proper table setups.
• Answer telephone within 3 rings using correct etiquette.
• Communicate reservation changes to management promptly.
• Anticipate guest needs and respond accordingly.
• Handle guest complaints following procedures to ensure satisfaction.

Skills

Guest relations

Interpersonal skills

Problem-solving

Calmness under pressure

Team collaboration

Bilingual in English and Russian

Education

Diploma or degree in vocational hospitality

Job description

A premium hospitality brand is seeking an experienced service professional at their luxury resort in Abu Dhabi. This role focuses on providing exceptional guest relations, managing restaurant reservations, and ensuring high standards of service during busy periods. Candidates should have a vocational hospitality diploma and experience in a 5-star environment. Bilingual communication in English and Russian is essential. The position offers opportunities for personal and professional growth in a vibrant team setting.