Luxury Residences Concierge - Guest Experience Lead

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking an experienced Residences Concierge to ensure exceptional resident experiences from pre-move-in to move-out. The ideal candidate will have a hospitality diploma, fluency in English, and proficiency in Arabic or Russian. Responsibilities include professional interactions with residents, handling special requests, and maintaining up-to-date resident profiles. This role requires adherence to safety procedures and a high standard of personal grooming.

Qualifications

• Experience in a similar role at luxury hotels or branded residences.
• Knowledge of safety, security, and emergency procedures.
• Strong interpersonal skills for resident interactions.

Responsibilities

• Interact professionally with residents and hosts.
• Maintain high standards of personal appearance.
• Coordinate residents’ requests for services with vendors.

Skills

Fluent in English

Proficiency in Arabic

Proficiency in Russian

Advanced MS Office skills

Education

Hospitality diploma/degree

Tools

Property Management System (PMS)

Residential Portal

Job description

A luxury hotel group in Dubai is seeking an experienced Residences Concierge to ensure exceptional resident experiences from pre-move-in to move-out. The ideal candidate will have a hospitality diploma, fluency in English, and proficiency in Arabic or Russian. Responsibilities include professional interactions with residents, handling special requests, and maintaining up-to-date resident profiles. This role requires adherence to safety procedures and a high standard of personal grooming.