Luxury Reservations & Guest Experience Specialist

The Ritz-Carlton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking a candidate dedicated to providing exceptional guest service. The role involves maintaining high cleanliness standards, engaging guests meaningfully, and ensuring adherence to established service protocols. Candidates should have a high school diploma and at least one year of relevant experience. This position offers training in the Gold Standards of service, deeply rooted in a commitment to quality and hospitality.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.
• Ability to engage with guests and address their needs.

Responsibilities

• Assist departments to ensure guest service.
• Maintain cleanliness of work areas.
• Engage guests in conversation about their stay.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hospitality brand in Dubai is seeking a candidate dedicated to providing exceptional guest service. The role involves maintaining high cleanliness standards, engaging guests meaningfully, and ensuring adherence to established service protocols. Candidates should have a high school diploma and at least one year of relevant experience. This position offers training in the Gold Standards of service, deeply rooted in a commitment to quality and hospitality.