Luxury Reception Manager - Guest Experience Lead

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global leader in luxury hospitality in Dubai is seeking a Reception Manager for Studio Frantzén. The role involves delivering exceptional guest service, fostering relationships, and contributing to a luxury dining experience. Candidates should have 2-3 years of experience in a similar role, preferably in a luxury hotel or restaurant, and excellent communication skills. This position offers competitive, tax-free salary in AED and a range of benefits, making it an ideal opportunity for career growth.

Benefits

Competitive tax-free salary

Generous food and beverage privileges

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Qualifications

• 2-3 years’ experience in a luxury hotel or restaurant.
• Willingness to work flexible hours.
• Desire to learn in a supportive, disciplined environment.

Responsibilities

• Deliver five-star customer service to guests.
• Build strong relationships with guests and local residents.
• Act as a ‘sales ambassador’ encouraging repeat business.
• Manage guest database and coordinate with PR and marketing teams.

Skills

Excellent communication skills

Interpersonal skills

Passion for Food & Beverage

Sales skills

Job description

A global leader in luxury hospitality in Dubai is seeking a Reception Manager for Studio Frantzén. The role involves delivering exceptional guest service, fostering relationships, and contributing to a luxury dining experience. Candidates should have 2-3 years of experience in a similar role, preferably in a luxury hotel or restaurant, and excellent communication skills. This position offers competitive, tax-free salary in AED and a range of benefits, making it an ideal opportunity for career growth.