Luxury Housekeeping Manager — Guest Experience Lead

InterContinental Hotels Group; United Arab Emirates; On-site; AED 80,000 - 110,000; Full time

Job summary

A luxury hotel group in the United Arab Emirates is seeking an Assistant Housekeeping Manager to oversee the efficient operation of the Housekeeping department. The ideal candidate will have a Bachelor’s degree in Hospitality, over five years of experience in luxury hotels, and strong leadership and organizational skills. Responsibilities include maintaining high standards of service, collaborating with various hotel departments, and ensuring an exceptional guest experience. Proficiency in MS Office and familiarity with hotel management systems are essential for this role.

Qualifications

• Minimum five years’ experience in a similar luxury hotel operational role.
• Effective service recovery for guest complaints.
• Comprehensive knowledge of safety, security, and emergency procedures.

Responsibilities

• Oversee the efficient operation of the Housekeeping department.
• Collaborate with other departments to meet guest needs.
• Maintain high standards of personal appearance and hygiene.

Skills

Leadership

Organizational skills

Customer satisfaction

Operational excellence

Financial acumen

Communication

Education

Bachelor’s degree in Hospitality, Hotel, or Business Management

Tools

MS Office – Word, Excel, PowerPoint, Outlook

OPERA platform

Job description

A luxury hotel group in the United Arab Emirates is seeking an Assistant Housekeeping Manager to oversee the efficient operation of the Housekeeping department. The ideal candidate will have a Bachelor’s degree in Hospitality, over five years of experience in luxury hotels, and strong leadership and organizational skills. Responsibilities include maintaining high standards of service, collaborating with various hotel departments, and ensuring an exceptional guest experience. Proficiency in MS Office and familiarity with hotel management systems are essential for this role.