Luxury Housekeeping Lead – Guest Experience & Operations

Le Meridien; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a skilled Operations Manager to oversee daily housekeeping and guest service operations. The ideal candidate should have 3-5 years of experience in a 5-star environment, a degree in hospitality management, and a proven track record in leading teams to ensure high guest satisfaction and adherence to budget. Strong communication and organizational skills are essential for this role, which supports a focus on creating memorable experiences for guests.

Benefits

Opportunities for professional growth

Dynamic work environment

Access to hotel facilities

Qualifications

• Minimum of 3-5 years of experience in 5-star luxury hotel.
• Proven track record of strong leadership and communication skills.
• Excellent organizational and planning skills.

Responsibilities

• Directs daily shift operations of Housekeeping, Recreation/Health Club.
• Ensures guest satisfaction and operational budgets are maintained.
• Participates in human resources activities for team management.

Skills

Leadership

Budget management

Customer service excellence

Communication skills

Organizational skills

Interpersonal skills

Guest feedback analysis

Education

Bachelor’s degree in hospitality management

Tools

Property management systems (e.g., Opera)

Microsoft Office

Job description

A luxury hotel brand in Abu Dhabi is seeking a skilled Operations Manager to oversee daily housekeeping and guest service operations. The ideal candidate should have 3-5 years of experience in a 5-star environment, a degree in hospitality management, and a proven track record in leading teams to ensure high guest satisfaction and adherence to budget. Strong communication and organizational skills are essential for this role, which supports a focus on creating memorable experiences for guests.