Luxury Handover CRM Manager: Defects & Client Experience

AHS; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading real estate development firm in Dubai is looking for an experienced Handover Property Manager (CRM) to oversee the property handover journey from contractor completion to client handover. The ideal candidate will have over 10 years of experience in luxury property handovers and customer experience, ensuring seamless coordination with clients and internal teams. This role prioritizes high-quality customer satisfaction and timely defect resolution, making it essential to have excellent communication and organizational skills.

Qualifications

• Minimum 10 years of experience in luxury property handover, customer experience, CRM, or post-handover operations.
• Strong understanding of construction handover processes, snagging, and DLP management.
• Proven experience in client-facing roles within residential or mixed-use developments.

Responsibilities

• Coordinate with Projects, Quality, and Contractors for handover.
• Manage client inspections and expectations.
• Log and manage client-reported defects during DLP.
• Maintain accurate CRM records for handovers and defects.
• Prepare reports on handover progress and customer satisfaction.

Skills

Customer-centric mindset

Excellent communication

Interpersonal skills

Problem-solving abilities

Conflict-resolution abilities

Proficiency in CRM systems

Follow-up skills

Organization skills

Education

Bachelor’s degree in Engineering, Construction, Property Management, or related field

Tools

CRM systems

Defect tracking tools

MS Office

Job description

A leading real estate development firm in Dubai is looking for an experienced Handover Property Manager (CRM) to oversee the property handover journey from contractor completion to client handover. The ideal candidate will have over 10 years of experience in luxury property handovers and customer experience, ensuring seamless coordination with clients and internal teams. This role prioritizes high-quality customer satisfaction and timely defect resolution, making it essential to have excellent communication and organizational skills.