Luxury Front Office Duty Manager — Guest Experience Lead

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel management company is seeking a Duty Manager in Dubai to oversee front office operations. The role requires ensuring a seamless guest experience from arrival to departure, managing guest complaints, and supervising staff. Candidates must have a minimum of two years' experience in a luxury hotel environment, possess strong leadership and communication skills, and be able to work flexible hours. Join a dynamic team dedicated to delivering exceptional hospitality and unforgettable experiences.

Qualifications

• Minimum of 2 years’ experience in front office supervisory or assistant managerial role.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee daily front office operations ensuring a seamless guest experience.
• Assist Front Office Manager with daily operations.
• Manage guest complaints and provide excellent service.
• Coordinate room priorities with Reception and Housekeeping.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Tools

Hotel management software

Microsoft Office Suite

Job description

A luxury hotel management company is seeking a Duty Manager in Dubai to oversee front office operations. The role requires ensuring a seamless guest experience from arrival to departure, managing guest complaints, and supervising staff. Candidates must have a minimum of two years' experience in a luxury hotel environment, possess strong leadership and communication skills, and be able to work flexible hours. Join a dynamic team dedicated to delivering exceptional hospitality and unforgettable experiences.