Luxury Front Desk Supervisor – Guest Experience Lead

St. Regis; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi is looking for a Front Office Supervisor to oversee Guest Service Agents and ensure quality service. Responsibilities include monitoring attendance and grooming, coordinating with various departments for VIP guests, and assisting with check-in and check-out. Candidates should have at least one year of related and supervisory experience, along with strong guest service and communication skills. Join a prestigious team that embodies elegance and exceptional hospitality.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee Guest Service Agents and ensure quality service.
• Monitor attendance and grooming of team members.
• Assist with check-in and check-out as needed.
• Coordinate with departments for VIP guest transportation.

Skills

Guest service skills

Supervisory skills

Communication skills

Problem-solving skills

Education

High school diploma or G.E.D.

Job description

A luxury hotel in Abu Dhabi is looking for a Front Office Supervisor to oversee Guest Service Agents and ensure quality service. Responsibilities include monitoring attendance and grooming, coordinating with various departments for VIP guests, and assisting with check-in and check-out. Candidates should have at least one year of related and supervisory experience, along with strong guest service and communication skills. Join a prestigious team that embodies elegance and exceptional hospitality.