Luxury Fashion Concierge & CRM Specialist

Chalhoub Group; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury retail company in Abu Dhabi is seeking a fashion consultant to achieve sales targets and deliver exceptional guest experiences. The role involves collecting data on customer behaviour, driving client relationships, and supporting in-store marketing initiatives. Strong proficiency in English and Arabic, along with experience in luxury retail, CRM, and personalized customer service, is essential. This position offers competitive benefits, including flexible working policies and employee discounts.

Benefits

Healthcare

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Responsibilities

• Achieving individual and collective sales targets while delivering exceptional guest experience.
• Collecting data on customer behaviour for business reviews.
• Driving client relationships within an omni-channel approach.
• Providing pre-buying feedback on products.
• Ensuring adherence to VM guidelines and standard operating procedures.
• Promoting loyalty program and supporting in-store marketing events.

Skills

Strong English communication skills

Strong Arabic communication skills

Experience with luxury retail

CRM

Personalized customer service

Job description

A luxury retail company in Abu Dhabi is seeking a fashion consultant to achieve sales targets and deliver exceptional guest experiences. The role involves collecting data on customer behaviour, driving client relationships, and supporting in-store marketing initiatives. Strong proficiency in English and Arabic, along with experience in luxury retail, CRM, and personalized customer service, is essential. This position offers competitive benefits, including flexible working policies and employee discounts.