Loyalty Product Specialist

Galadari Brothers; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business conglomerate in the UAE is seeking a professional to manage digital products and enhance customer loyalty programs. The role requires collaboration with stakeholders, project management experience, and proficiency in analytics and reporting tools. The ideal candidate will have a Bachelor's degree in Business Management or related field and 2-5 years of relevant experience. Join a dynamic team dedicated to improving member engagement and operational efficiency.

Qualifications

• Bachelor’s degree in Business Management, Marketing, or a related field.
• 2-5 years of experience in digital products or loyalty programs.
• Experience with creating detailed digital product documentation.

Responsibilities

• Collaborate with business stakeholders to gather requirements.
• Analyze business processes to identify inefficiencies.
• Develop business cases and process flows.
• Work with teams to define solutions that align with business goals.
• Assist in project planning and execution, including testing.
• Create reports and dashboards using business intelligence tools.
• Monitor project performance metrics.
• Facilitate meetings and presentations with stakeholders.

Skills

Strong communication skills

Analytical skills

Problem-solving skills

Ability to manage multiple tasks

Proficiency in customer service systems

Experience with Agile methodologies

Ability to translate business requirements

Proficient in Excel

Proficient in SQL

Proficient in Power BI/Tableau

Proficient in JIRA

Proficient in Confluence

Education

Bachelor’s degree in Business Management or related field

Tools

Excel

SQL

Power BI

Tableau

JIRA

Confluence

Job description

• Collaborate with business stakeholders to identify needs and gather requirements
• Analyze current business processes and workflows to identify inefficiencies
• Document functional and technical specifications
• Develop business cases, process flows, and user stories
• Work with cross-functional teams to define solutions and ensure alignment with business goals
• Assist in project planning and execution, including testing and quality assurance
• Create reports and dashboards using business intelligence tools
• Monitor project performance and conduct post-implementation reviews
• Facilitate meetings, workshops, and presentations with stakeholders
• Assist in translating business strategies into member-centric program features and system configurations.
• Help manage and configure loyalty platforms and systems to optimize member engagement.
• Collaborate with IT and vendor teams to maintain system stability, implement updates, and roll out new features.
• Collect and analyze member feedback to assist in developing new app features and system enhancements.
• Monitor and report on loyalty program performance metrics to provide insights for enhancing member engagement.
• Support the operations team with backend tool operation and optimization, ensuring seamless service standards.
• Assist in developing operational processes to maintain consistent, high-quality member experiences.
• Perform end to end User Acceptance Testing for all front end and backend features of the LMS and all dependent / connected mobile applications to ensure smooth user experience. Including creation of test cases and documentation of testing activity and bugs resolution with respective vendors
• Use agile project management and product development approach for all digital experience products

Education & Work Experience

• Bachelor’s degree in Business Management, Marketing, or a related field.
• 2-5 years of experience in digital products, loyalty programs, customer engagement, or related roles.
• Experience with creating detailed digital product documentations including BRDs, FSDs etc.

Skills & Personal Attributes

• Strong communication, analytical and problem-solving skills.
• Ability to manage multiple tasks and collaborate with cross‑functional teams.
• Proficiency in customer service systems and loyalty platforms.
• Experience with Agile, Scrum, or Waterfall project methodologies
• Ability to translate business requirements into technical specifications
• Proficient in tools such as Excel, SQL, Power BI/Tableau, JIRA, and Confluence

About Us

One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world‑renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.

About the Team

Galadari Brothers Corporate office operates as the central hub for all executive decision making and facilitation to its subsidiary companies. It helps in driving both strategic and tactical objectives for the Group and provides a Centre of Excellence (COE) perspective to the stakeholders. It works closely with the Business Unit leadership and assists in business continuity and expansion activities, required for our sustained growth. It is currently headquartered in Dubai, UAE and is the liaison point for its worldwide presence.