Loss Adjuster - Consumer Lines - Braxtone Group

Qureos; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance company in Dubai seeks a skilled professional to handle complex auto assignments and enhance partnerships with insurance companies. Responsibilities include conducting inspections, assessing claims, and preparing bilingual reports. The ideal candidate will have a relevant degree, licensing, and automotive industry experience. A valid UAE driving license and excellent communication skills in Arabic and English are essential. This position offers a comprehensive role in driving market growth within the auto claims sector.

Qualifications

• University qualification: A bachelor's degree / Diploma holder, Automotive or mechanical will be preferred.
• Licensed Loss Adjuster by the insurance Authority in UAE.
• Must have valid UAE driving license.

Responsibilities

• Conduct surveys, vehicle inspection, and investigation for claims.
• Scrutinize claim documents and information from insurers and customers.
• Draft survey reports in Arabic and English.
• Interact with clients and legal authorities.
• Investigate, evaluate, and settle insurance claims.

Skills

Customer service experience

Automotive industry experience

Verbal and written communication in Arabic

Insurance policy interpretation

Analytical thinking

Time management

Education

Bachelor's degree or Diploma in Automotive or Mechanical

Licensed Loss Adjuster by the insurance Authority in UAE

Job description

Main Purpose of Job

the role focuses on handling complex auto assignments and driving business growth by expanding partnerships with insurance companies, with the goal of increasing Braxtone's market share in the auto claims sector.

Key Responsibilities

• Conducting surveys, vehicle inspection, spot inspection, and investigation by evaluating the claim documents, loss scenarios, and preparing the reports with technical reasoning.


• Scrutinizing the claim documents and the information received from the insurers and the customers.


• Drafting and preparing the survey reports in Arabic and English of the assigned cases in fraud investigation, technical reports, and market value.


• Interacting with the Clients, Client's Customers, Legal authorities (Insurance Authority, Police Stations, etc), garages & workshops, etc.


• Investigate, Evaluate, and Settle insurance claims.


• First point of contact with the insurer and the customer.


• Contact claimants' customers to obtain written statements and get additional information on questionable claims.


• Preparation of preliminary reports and detailed status reports on all aspects of claims.


• Delivering reports within the TAT and achieving the revenue targets.


• Support, Guide, and Train Motor Claims Surveyors and Back Officers in all loss adjusting and surveys process and requirements.


• Responsible to provide investigation surveys status to client relation officer to update the insurers.

Essential Qualifications Required (Education/Experience/Skills)

• University qualification: A bachelor's degree / Diploma holder, Automotive or mechanical will be preferred.


• Licensed Loss Adjuster by the insurance Authority in UAE.


• Customer service and automobile industry experience is required.


• Insurance related experience is required in UAE Market.


• Insurance qualification will be considered an asset.


• Must have valid UAE driving license.


• Excellent verbal and written communication skills, knowledge of Arabic (written and spoken).


• Proficient keyboard skills and computer literacy.

Competency

1. Motor Vehicle Damage Assessment: Strong ability to inspect and assess damage to vehicles (accident, theft, fire, flood, etc.) and determine the scope of loss.


2. Insurance Policy interpretation: Skilled in interpreting motor insurance policies, coverage limits, exclusions, and excess to determine claim validity.

Behavioral

1. Analytical Thinking: Able to assess complex situations, analyze evidence, and draw logical conclusions.


2. Time Management: Effectively manages multiple inspections and reports within given timelines, often under pressure.

Targets

• Achieving SLA and minimize TAT as per the company policy.


• Providing new Clients leads.


• Achieving the targeted income and optimal production.

Typical Working Conditions

Normal Working Hours 40 hours a week

Work may require occasional weekend and/or evening work.