Logistics Supervisor

Q Express Documents Transport LLC - Dubai South Branch; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking an Operations Supervisor to manage daily operational duties and oversee the performance of logistics staff. You will ensure safety and improve logistics processes while supervising associates and drivers. This role requires prior experience in warehouse operations and logistics, with a focus on training new hires. Flexibility for different shifts and physical activities is essential. Join an inclusive workplace committed to excellence in customer service.

Qualifications

• Experience in warehouse operations.
• Experience in logistics.
• Experience with planning, performance metrics, and process improvement.

Responsibilities

• Support the daily management of operational duties.
• Supervise logistics assistants and delivery associates.
• Monitor coordinator and associate performance.
• Interview candidates for associate roles.
• Help with training and mentoring new Associates.

Skills

Experience in warehouse operations

Experience in logistics

Job description

Your Responsibilities

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.

You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.

You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.

You will be expected to interview candidates for associate roles.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow‑up on and resolve any process‑related issues as and when required. The role will include physical activities such as pushing carts with up to 100 pounds of weight, and lifting packages with up to 15 kg of weight.

You are expected to be flexible to work in different shifts and to do overtime when needed.

Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call‑outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Basic Qualifications

• Experience in warehouse operations
• Experience in logistics

Preferred Qualifications

• Experience with planning, performance metrics, and process improvement

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