Logistics - Control Tower Specialist

DP World; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics leader in Dubai is seeking an experienced Control Tower Executive to manage their end-to-end supply chain journey. The ideal candidate will ensure high service standards by managing customer shipments, proactively resolving operational challenges, and maintaining effective communication with stakeholders. Requirements include a Bachelor's degree in Logistics or Business Administration, at least 4 years of relevant experience in the logistics industry, and strong analytical skills. This role requires a customer-centric approach and excellent problem-solving abilities.

Qualifications

• Minimum 4 years of experience within 4PL / freight forwarding or logistics industry.
• Strong understanding of procurement processes and contract negotiation.
• Fluency in English and Arabic is a plus.

Responsibilities

• Responsible for order creations and follow-ups with stakeholders.
• Manage customer shipment cycles and coordinate with stakeholders.
• Monitor changing needs of the service and make improvement recommendations.

Skills

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Strong attention to detail and accuracy

Excellent time management and organizational skills

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

MS Office Suite (Word, Excel, PowerPoint)

Job description

JOB SUMMARY

We are looking for an experienced Control Tower Executive who will act as an extension to their customers, managing their end-to-end supply chain journey, and providing the needed visibility to our customers to ensure seamless service delivery. We are looking for someone who will have an eye for detail and maintaining high service standards whilst managing customer shipments across various geographies, and proactively resolving any operational challenges.

KEY RESPONSIBILITY

• Responsible for order creations and due follow ups with relevant stakeholders to execute them.
• Manage and monitor the end-to-end customer’s shipment cycle
• Coordinate with various stakeholders involved in shipment handling. This may include the Customer, Logistics Partners, Internal Stakeholders, etc.
• Monitor the changing needs of the service, liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing them.
• Ability to work in day /night shifts.
• Maintaining a Customer Centric approach in Query/Issue Resolution.
• Comply with Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation and monitor customer KPIs.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner
• Maintain effective and proactive communication by having OR (Operational Review) with customers to identify gaps and/or enable seamless process flow.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
• Providing Accurate and timely Reports to Internal and External Stakeholders as part of the SOP and IOP.
• Assist in obtaining necessary documentation and approvals for inbound and outbound shipments

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum 4 years of experience within 4PL / freight forwarding or logistics industry
• Strong understanding of procurement processes, tender evaluation criteria, and contract negotiation.
• Excellent written and verbal communication skills
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Strong attention to detail and accuracy.
• Fluency in English and Arabic is Plus.