Lobby Hostess

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Lobby Host for its property in Dubai. Responsibilities include ensuring memorable guest experiences, providing assistance with enquiries, and maintaining high service standards. The ideal candidate should have excellent communication skills, experience in a similar role, and a friendly demeanor. This position requires the ability to work independently and handle situations proactively, contributing to a welcoming environment.

Qualifications

• Minimum 1 year experience as a Lobby Host in a quality hotel.
• Ability to work independently and handle difficult situations.
• Strong decision making abilities.

Responsibilities

• Ensure memorable experiences for guests at Sofitel Dubai The Palm.
• Welcome guests upon arrival and bid farewell traditionally.
• Assist guests with enquiries and requests.
• Maintain established levels of guest service at reception.
• Elicit guest feedback to maximize satisfaction.

Skills

Excellent communication skills

Ability to converse with guests from diverse backgrounds

Fluency in English

Friendly and outgoing behavior

Proactive and resourceful

Job description

Overview

Sofitel Dubai The Palm is a luxurious 5-star beachfront resort on the East Crescent of Palm Jumeirah. Nestled amongst lush greenery on the shores of the Arabian Gulf, the resort offers a tropical and relaxing sanctuary, a short distance from Dubai's vibrant metropolis. With touches of French elegance throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence. The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Responsibilities

• Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.
• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Assist guest in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
• Ensure sufficient stocking of welcome beverage, refresh towels and special amenities are maintained.
• Coordinate transportation for guests in collaboration with the concierge desk.
• Handle difficult situations while effectively following resort policies and procedures.
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
• Keep the immediate Manager / Supervisor promptly and fully informed.
• Ensure safety and security of guests.
• Actively participate in upselling Spa, Food and Beverage outlets and excursions.
• Ensures the standards of service as well as the LQA requirements are followed and adhered to.

Qualifications

• Excellent communication skills and presentation
• Ability to converse with guest from diverse background
• Fluency in English, foreign languages an advantage
• Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel
• A friendly and outgoing behavior
• Proactive, resourceful and able to work independently
• Has strong decision making abilities