Lobby Hostess

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a professional Lobby Hostess to create a welcoming atmosphere for guests. Responsibilities include greeting guests, providing information about hotel services, and coordinating with staff. The ideal candidate will have previous guest service experience, excellent interpersonal skills, and fluency in English. This role offers a dynamic work environment with the opportunity to deliver outstanding guest experiences.

Qualifications

• Minimum 1 year of experience in the same or similar role.
• Fluency in English; additional languages are highly advantageous.
• Professional appearance and confident demeanor.

Responsibilities

• Greet and welcome guests upon arrival.
• Coordinate with front office, concierge, and bell staff.
• Maintain the lobby area in a clean, organized condition.

Skills

Customer service orientation

Interpersonal skills

Organizational skills

Multitasking abilities

Detail-oriented

Tools

Opera

Job description

Company Description

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

Job Description

We are seeking a professional and friendly Lobby Hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive first impression of our hotel.

• Greet and welcome guests upon arrival, providing a warm and professional reception
• Offer personalized assistance and information about hotel facilities, services, and local attractions
• Coordinate with front office, concierge, and bell staff to ensure smooth guest arrivals and departures
• Maintain the lobby area and public spaces in a clean, organized, and visually appealing condition
• Handle guest inquiries, special requests, and reservations efficiently and courteously
• Monitor guest satisfaction in the lobby area and address any concerns promptly
• Assist with VIP arrivals, departures, and special occasions
• Promote hotel services and experiences to enhance guest satisfaction and drive revenue
• Ensure compliance with health, safety, and hygiene standards in all public areas
• Collaborate with other departments to provide seamless guest experiences
• Stay informed about local events and attractions to provide up-to-date information to guests

Qualifications

• Previous experience in guest services, concierge, or hostess roles, preferably in luxury hotels or resorts
• Excellent interpersonal and communication skills, with a strong customer service orientation
• Ability to anticipate guest needs and provide personalized assistance
• Strong organizational and multitasking abilities
• Fluency in English; additional languages are highly advantageous
• Professional appearance and confident demeanor
• Knowledge of local attractions, culture, and amenities in Dubai and the surrounding areas
• Familiarity with hotel management systems
• Ability to handle high‑pressure situations with grace and composure
• Detail‑oriented with a keen eye for maintaining a pristine lobby environment
• Flexibility to work various shifts, including weekends and holidays
• Collaborative team player with a positive attitude

Additional Information

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus