Lobby Hostess

AccorHotel; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a professional Lobby Hostess to provide a warm reception and exceptional guest service. The role involves welcoming guests, coordinating with staff, maintaining a pristine lobby, and promoting services. Ideal candidates have experience in luxury hospitality, excellent communication skills, and a positive attitude. This full-time position requires flexibility and the ability to work under pressure, along with fluency in English. Join us to create memorable experiences for our guests.

Qualifications

• Previous experience in guest services or hostess roles in luxury hotels.
• Excellent communication skills with customer service focus.
• Capacity to handle high-pressure situations gracefully.

Responsibilities

• Greet and welcome guests with a professional reception.
• Coordinate guest arrivals and departures seamlessly.
• Maintain the lobby area in a clean and organized condition.

Skills

Interpersonal skills

Customer service orientation

Multitasking abilities

Fluency in English

Professional appearance

Attention to detail

Tools

Opera (hotel management system)

Job description

We are seeking a professional and friendly Lobby Hostess to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive first impression of our hotel.

• Greet and welcome guests upon arrival providing a warm and professional reception
• Offer personalized assistance and information about hotel facilities services and local attractions
• Coordinate with front office concierge and bell staff to ensure smooth guest arrivals and departures
• Maintain the lobby area and public spaces in a clean organized and visually appealing condition
• Handle guest inquiries special requests and reservations efficiently and courteously
• Monitor guest satisfaction in the lobby area and address any concerns promptly
• Assist with VIP arrivals departures and special occasions
• Promote hotel services and experiences to enhance guest satisfaction and drive revenue
• Ensure compliance with health safety and hygiene standards in all public areas
• Collaborate with other departments to provide seamless guest experiences
• Stay informed about local events and attractions to provide up-to-date information to guests

Qualifications

• Previous experience in guest services concierge or hostess roles preferably in luxury hotels or resorts
• Excellent interpersonal and communication skills with a strong customer service orientation
• Ability to anticipate guest needs and provide personalized assistance
• Strong organizational and multitasking abilities
• Fluency in English; additional languages are highly advantageous
• Professional appearance and confident demeanor
• Knowledge of local attractions culture and amenities in Dubai and the surrounding areas
• Familiarity with hotel management systems
• Ability to handle high-pressure situations with grace and composure
• Detail-oriented with a keen eye for maintaining a pristine lobby environment
• Flexibility to work various shifts including weekends and holidays
• Collaborative team player with a positive attitude

Additional Information

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work

No

Employment Type

Full-time