Lobby Ambassador

Accor; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Lobby Ambassador to create a memorable arrival experience for guests. Responsibilities include greeting guests, assisting with inquiries, and ensuring a smooth guest experience. The ideal candidate is dynamic, professional, and skilled in communication and guest relations. Join our team to provide exceptional hotel services in a vibrant environment.

Qualifications

• Must be welcoming and dynamic.
• Ability to handle guest requests and complaints efficiently.
• Knowledge of hotel facilities and local attractions.

Responsibilities

• Greet and welcome all guests with professionalism.
• Provide personalized assistance regarding hotel services.
• Anticipate guest needs and offer proactive solutions.

Skills

Guest relations

Communication

Punctuality

Upselling techniques

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a welcoming and dynamic Lobby Ambassador to join our team at Rixos Al Mairid, Ras Al Khaimah, United Arab Emirates. As the first point of contact for our guests, you will play a vital role in creating a seamless and memorable arrival experience while upholding the highest standards of hospitality.

Responsibilities:

• Greet and welcome all guests with warmth, professionalism, and punctuality
• Provide personalized assistance regarding hotel facilities, services, and local attractions
• Anticipate guest needs and proactively offer solutions to enhance their stay
• Apply up-selling techniques to promote hotel services and maximize guest experience
• Collaborate with Guest Relations Supervisors, Managers, and other departments to ensure smooth guest service
• Monitor and maintain a clean, organized, and inviting lobby environment
• Handle guest requests and complaints efficiently, ensuring satisfaction and timely resolution
• Support VIP arrivals and special events by delivering a seamless guest experience
• Stay updated on hotel promotions, policies, and brand standards to assist guests accurately.

Qualifications