Lobby Ambassador

Rotana Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Lobby Ambassador to enhance guest experience through warm welcomes and professional service. The role involves engaging with guests at various touchpoints, ensuring satisfaction, and promoting hotel services. Ideal candidates should be dynamic, self-motivated, and possess strong communication skills.

Qualifications

• Dynamic and self-motivated individual.
• Strong interpersonal skills for guest interactions.
• Knowledge of local services and hotel offerings.

Responsibilities

• Welcome guests and provide efficient service.
• Use Tablet Registration tool for guest check-in.
• Promote hotel offers and respond to guest queries.

Skills

Professionalism

Customer Service

Communication

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests