Learning Management System (LMS) Operator

Black Pearl Consult; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Abu Dhabi is seeking a Learning Management System (LMS) Operator to manage and oversee digital platforms for learning. In this role, you will provide technical support, conduct training for users, and ensure effective communication through the LMS. Candidates should possess a Bachelor's degree in Computer Science and previous experience in a similar role, demonstrating strong analytical and problem-solving skills. This opportunity offers a chance to work in a dynamic educational environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Previous experience in system administration, technical support or a similar role.
• Proficiency in operating and troubleshooting LMS and SMS platforms.

Responsibilities

• Manage and maintain the LMS and SMS platforms including user accounts.
• Provide technical support to students, teachers, and parents.
• Conduct training sessions and workshops for new users.

Skills

System administration

Technical support

Communication skills

Data analysis

Problem-solving

Attention to detail

Education

Bachelor's degree in Computer Science or related field

Tools

LMS platforms (e.g., Moodle, Canvas)

Database management

Job description

A new opportunity has come up from one of the fastest‑growing hospitality firms in Abu Dhabi, UAE. They are looking for a Learning Management System (LMS) Operator to join their new institute.

Learning Management System (LMS) Operator is responsible for managing the digital platforms used by learners. This role involves overseeing the technical aspects of these systems to ensure their smooth operation and providing support to students, teachers and parents in utilizing these platforms effectively. The Systems Operator plays a crucial role in facilitating remote learning, managing student data and enhancing communication within the school community.

Duties & Responsibilities

• System Administration: Manage and maintain the LMS and SMS platforms, including user accounts, permissions and system configurations.
• Technical Support: Provide technical support to students, teachers and parents, troubleshooting issues related to platform access, navigation and functionality.
• Training and Onboarding: Conduct training sessions and workshops to onboard new users and familiarize them with the features and functionalities of the LMS and SMS systems.
• Content Management: Assist teachers in uploading and organizing educational materials, assignments, quizzes and other content within the LMS platform.
• Data Management: Ensure the accuracy and integrity of student data within the SMS system, including enrolment records, grades, attendance and disciplinary information.
• Integration and Customization:
• Communication Facilitation: Facilitate communication between students, teachers and parents through the LMS and SMS platforms, including announcements, messaging and discussion forums.
• System Upgrades and Maintenance: Stay informed about updates and enhancements to the LMS and SMS systems, coordinating system upgrades and maintenance activities as needed.
• Data Analysis and Reporting: Generate reports and analyze data from the LMS and SMS systems to monitor student progress, identify trends and inform decision‑making by school administrators.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Previous experience in system administration, technical support or a similar role, preferably within an educational environment.
• Proficiency in operating and troubleshooting LMS and SMS platforms (e.g., Moodle, Canvas, PowerSchool, Infinite Campus).
• Strong technical skills, including knowledge of web technologies, databases and network infrastructure.
• Excellent communication and interpersonal skills with the ability to effectively interact with diverse stakeholders.
• Analytical mindset with the ability to analyze data, identify patterns and draw actionable insights.
• Problem‑solving skills and the ability to troubleshoot technical issues independently.
• Attention to detail and accuracy in managing student data and system configurations.
• Flexibility and adaptability to respond to changing needs and priorities within the school community.

Work Location

Abu Dhabi

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