Learning, Development & Quality Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a dedicated Learning Development & Quality Manager. This role involves enhancing hotel performance through strategic training initiatives and quality standards oversight. Responsibilities include identifying training needs, designing training programs, and analyzing guest feedback to ensure exceptional experiences. The ideal candidate will have a degree in Human Resources or Hospitality Management and relevant leadership experience in Quality L&D. This full-time position requires strong organizational and analytical skills.

Qualifications

• Bachelors degree in Human Resources management or Hospitality Management.
• Previous experience of leadership in the area of Quality L&D or similar area.
• Knowledge of luxury hotel standards.

Responsibilities

• Identify training needs and develop comprehensive annual training plans.
• Design and deliver training courses including new hire orientation.
• Supervise and monitor on-the-job training initiatives.

Skills

Training needs assessment

Guest service orientation

Organizational skills

Analytical skills

Education

Bachelor's degree in Human Resources or Hospitality Management

Job description

We are looking for a heartfelt Learning Development & Quality Manager who will be responsible for strategically enhancing the hotels performance by identifying training needs developing effective learning initiatives and meticulously overseeing quality standards to ensure exceptional Heartist and guest experiences.

• Identify training needs through various sources (guest feedback appraisals departmental requests) develop comprehensive annual training plans and create quarterly and annual training calendars to meet hotel goals and ambassador development.
• Design source and deliver a variety of training courses including new hire orientation programs ensuring they generate a positive first impression and emphasize guest service.
• Supervise and monitor on-the-job training initiatives ensuring HODs utilize available tools and provide guidance to managers and ambassadors on training opportunities and career development.
• Maintain accurate training records and monitor the effectiveness of pre- and post-course briefings to maximize training benefits and identify future needs.
• Create quality awareness communicate quality requirements and policies and promote continuous improvement throughout the Hotel.
• Schedule and monitor audits of various areas based on hotel and LQA standards and analyze LQA data to formulate action plans with departments.
• Regularly analyze guest feedback from various sources (TrustYou LQA social media Tripadvisor) generate daily guest satisfaction reports and participate in briefings to present results and discuss incidents.
• Be a brand and quality Heartist by nature enforcing the Language of Luxury in every step of the day

Qualifications

• Bachelors degree in Human Resources management or Hospitality Management
• Previous experience of leadership in the area of Quality L&D or similar area
• Knowledge of luxury hotel standards
• Ability to train and develop team members
• Excellent organizational skills
• Analytical skills

Remote Work

No

Employment Type

Full-time