Learning Development Coordinator

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a prestigious luxury hotel as a Learning & Development Coordinator, where you will support training initiatives and enhance employee relations. This role is pivotal in ensuring that the hotel staff, referred to as Hosts, receive the best training and support to provide exceptional service. You will be involved in various activities, including organizing training sessions, maintaining communication platforms, and assisting with onboarding programs. This is an exciting opportunity to grow your expertise in a dynamic environment that values excellence and hospitality.

Qualifications

• 2+ years of experience in luxury hospitality and Learning & Development.
• Strong administrative and communication skills required.

Responsibilities

• Assist with training plans and maintain performance standards.
• Support HR projects and manage office supplies.

Skills

Learning and Development

Employee Relations

Communication Skills

Administrative Skills

Education

High School Diploma or G.E.D.

Tools

MHUB

BirchStreet

Job description

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers, and luminaries in the art of living. The hotel comprises 283 elegantly appointed guest rooms, including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite, the highest suspended suite in the world connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader offering the most powerful portfolio in the industry. Our more than 30 leading brands and nearly 9100 properties in 142 countries and territories give people more ways to connect, experience, and expand their world. At the heart of The St. Regis, our exceptional staff, whom we address as Hosts, are the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi's best address, The St. Regis Abu Dhabi, the house of luxury, which has been awarded the prestigious Forbes Travel Guide 5-Star Rating.

Learning & Development Coordinator

Under the guidance of the Human Resources Director & Learning and Development Executive, you are to assist with the assessment and implementation of training plans. Handle all matters relating to L&D activities for the hosts and the maintenance of the highest possible performance standards within The St. Regis Abu Dhabi. You are responsible for providing a full range of employee relations support in order to ensure the smooth operation of the Human Resources Department. Contribute to the desired work culture around the four core values of the company.

ESSENTIAL FUNCTIONS:

• Familiarize yourself with the Marriott Learning and Development Standards.
• Regularly communicate with staff members and maintain good relations.
• Receive and attend to visitors to the Learning and Development/Human Resources Office.
• Maintain and update Training Digital Notice Boards & communications platforms.
• Update profile changes of hosts in MHUB.
• Support HR projects as required.
• Maintain and control office supplies/stocks order in BirchStreet and issue them as required.
• Identify nominees for the Hotel Onboarding Program and other programs offered in-house.
• Prepare and distribute all joining instructions to hosts for in-house and outside Learning and Development programs.
• Prepare attendance sheets, handouts, and necessary materials for training sessions.
• Prepare training room/meeting room for training sessions: room setup, refreshments, laptop, presenter, LCD projector, pads and pens, water, flipchart markers.
• Co-train the Hotel Onboarding Program and other modules.
• Organize and conduct Hotel Tour for new joiners.
• Prepare and print different certificates for all in-house trainings.
• Assist with the guidance of Departmental Learning Coordinators and the reviews/audits.
• Prepare, communicate, and monitor training programs for:

Experience

• Prior Learning and Development experience desired; prior Human Resources experience preferred; knowledge of administrative skills required. Must have at least 24 months experience in the luxury hospitality industry. More experience preferred.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

IC