Lead IT Systems Specialist

Egis Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering and consulting firm in Dubai is seeking a Lead IT Systems Specialist to oversee IT infrastructure and manage complex technical issues. The ideal candidate will have over 8 years of experience in IT support and expertise in AV systems. You will provide technical support, mentor junior staff, and ensure compliance with IT standards. This position is full-time with no remote work options.

Qualifications

• 8 years of IT support experience with at least 2 years in a senior or lead role.
• Certifications preferred: ITIL, MCITP, Microsoft Certified, or Cisco CCNA.
• Experience managing AV systems and video conferencing platforms.

Responsibilities

• Provide expert-level support for IT hardware, software, and AV solutions.
• Lead root cause analysis for recurring issues.
• Supervise and mentor junior support staff.

Skills

Microsoft Intune & Autopilot

Active Directory

Microsoft Exchange

ITSM platforms

Troubleshooting expertise for PCs

Cybersecurity fundamentals

Network fundamentals

Documentation skills

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Teams Rooms

Logitech

Yealink

Job description

Were seeking a versatile and technically skilled Lead IT Systems Specialist to manage and support enterprise IT infrastructure and systems across our office this role youll be the go-to expert for ensuring seamless daily operations from resolving end-user issues to configuring AV systems. Youll also play a pivotal role in mentoring junior support staff owning IT processes and collaborating globally to uphold standards.

Key Responsibilities

• Provide expert-level technical support for hardware software network systems and audiovisual (AV) solutions across the office.
• Install configure and maintain operating systems applications endpoint devices and meeting room technology.
• Lead root cause analysis for recurring issues and implement long-term corrective measures.
• Manage and resolve escalated or complex technical issues with minimal disruption to operations.
• Own the setup testing and troubleshooting of AV equipment for high-stakes meetings and events (e.g. Logitech Yealink Microsoft Teams Rooms).
• Supervise or mentor junior support staff and provide guidance in technical areas.
• Collaborate with regional and global IT teams to implement cybersecurity protocols endpoint protection and compliance controls.
• Ensure timely and effective delivery of IT projects and support initiatives staying within budget and scope.
• Oversee the asset management lifecycle from procurement to decommissioning maintaining up-to-date records and compliance.
• Develop and maintain support documentation knowledge base articles and user guides.
• Support onboarding and offboarding processes with hardware setup account provisioning and user orientation.
• Monitor ticket queues ensuring SLA adherence and continuous improvement in service delivery.
• Coordinate with vendors for support services contracts and repairs as required.
• Stay current with emerging technologies to proactively enhance IT capabilities and user experience.

Technical Skills & Competencies

• Hands-on experience with:
  • Microsoft Intune & Autopilot
  • Active Directory Group Policy and Domain Controller administration
  • Microsoft Exchange Office 365 Teams SharePoint administration
  • ITSM platforms (e.g. ServiceNow Freshservice Freshworks)
• Strong troubleshooting expertise for PCs AV systems network devices and business-critical applications
• Familiarity with escalation matrix frameworks and structured incident management
• Working knowledge of cybersecurity fundamentals endpoint security and patch management
• Exposure to network fundamentals (LAN/Wi-Fi) VPN and DNS troubleshooting
• Solid documentation habits and ability to explain technical concepts to non-technical users

Qualifications :

• 8 years of IT support experience including at least 12 years in a senior or lead role
• Bachelors degree in Information Technology Computer Science or related field
• Certifications preferred: ITIL MCITP Microsoft Certified or Cisco CCNA
• Demonstrated experience managing AV systems and video conferencing platforms (e.g. Teams Rooms Logitech Yealink)
• Experience with cloud environments and remote endpoint management tools
• Excellent communication and interpersonal skills in English
• Strong organizational skills with the ability to manage multiple priorities effectively
• Proficiency in network administration and security practices
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Experience with IT service delivery and support processes in a corporate environment
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Willingness to work flexible hours as needed to support critical IT operations

Remote Work :

No

Employment Type :

Full-time