L2 Production Support Engineer — Banking IT Specialist

Dicetek LLC; Abu Dhabi; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading IT services company is seeking an IT support professional in Abu Dhabi with 3-5 years of experience. Candidates should have prior experience ideally within the retail banking or financial services sector. Proficiency in troubleshooting Windows/Linux, SQL databases and network protocols are essential, along with strong problem-solving skills. Certification in ITIL, CompTIA Network+, or Microsoft Azure Fundamentals is preferred. Good communication skills are required for technical interactions. This role may involve working under pressure and managing multiple tasks.

Qualifications

• 3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.
• Prior experience in a retail banking or financial services environment is highly preferred.

Skills

Troubleshooting Windows/Linux operating systems

SQL databases

Network protocols (TCP/IP, DNS, VPN)

Strong problem-solving skills

Excellent communication skills

Ability to work under pressure

Education

ITIL Foundation

CompTIA Network+

Microsoft Certified: Azure Fundamentals

Tools

ITSM tools (ServiceNow, Remedy)

Monitoring tools (Splunk, Dynatrace)

Cloud platforms (Azure, AWS)

Virtualization (VMware)

Job description

A leading IT services company is seeking an IT support professional in Abu Dhabi with 3-5 years of experience. Candidates should have prior experience ideally within the retail banking or financial services sector. Proficiency in troubleshooting Windows/Linux, SQL databases and network protocols are essential, along with strong problem-solving skills. Certification in ITIL, CompTIA Network+, or Microsoft Azure Fundamentals is preferred. Good communication skills are required for technical interactions. This role may involve working under pressure and managing multiple tasks.