Key Account Manager

. Crane Worldwide Logistics .; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics company in Dubai is seeking a Manager to oversee key account relationships. The role involves managing customer expectations, collaborating across departments to deliver logistics solutions, and participating in initiatives aimed at driving revenue from existing customers. The ideal candidate should have experience in account management and strong communication skills, with a proven ability to resolve disputes effectively. This position offers an opportunity to shape service excellence in a dynamic environment.

Qualifications

• Experience in account management and customer relationships.
• Strong communication and collaboration skills.
• Ability to work with internal stakeholders and resolve disputes.

Responsibilities

• Manage key accounts expectations for service excellence.
• Collaborate with various departments to enhance service delivery.
• Participate in initiatives to drive revenue and retention.

Job description

Overview

Description:

Ensure that the company fulfils its service and performance standards as per agreed service level agreements

Responsibilities

• Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.
• Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence
• Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts. Participate in Key Accounts RFQs.
• To resolve disputes and service issues effectively and amicably.
• Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Required Experience

Manager