IT Support Specialist: Windows, MS 365 & Helpdesk

HAS Law Firm; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent legal services provider in Dubai is seeking an IT Support specialist to provide technical assistance and ensure the smooth functioning of IT systems. The ideal candidate will have a bachelor's degree in IT or Computer Science and 3-4 years of experience in a Helpdesk role. Strong troubleshooting skills, knowledge of Windows and MS Office 365, and excellent communication abilities are vital for success in this fast-paced environment.

Qualifications

• 3-4 years of proven experience in IT Support / Helpdesk role.
• Familiarity with user account management.
• Understanding of IT security principles.

Responsibilities

• Provide first-level technical support for hardware, software, network, and applications.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Maintain and update IT asset inventory.

Skills

Strong troubleshooting and problem-solving abilities

Excellent communication and interpersonal skills

Ability to work under pressure and multitask effectively

Strong attention to detail and documentation discipline

Team player with a proactive and customer-focused approach

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Windows 10/11

MS Office 365

Active Directory

Exchange

Job description

A prominent legal services provider in Dubai is seeking an IT Support specialist to provide technical assistance and ensure the smooth functioning of IT systems. The ideal candidate will have a bachelor's degree in IT or Computer Science and 3-4 years of experience in a Helpdesk role. Strong troubleshooting skills, knowledge of Windows and MS Office 365, and excellent communication abilities are vital for success in this fast-paced environment.