IT Support Specialist

Mumzworld.com; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An online retail platform in Dubai is seeking an IT Support Specialist to resolve technical issues for on-site and remote users. In this role, you'll manage attendance systems, ensure compliance with IT policies, and lead AI-driven projects to automate workflows. A Bachelor’s degree in computer information technology and a minimum of 2 years UAE experience are required, along with excellent communication skills and a UAE driving license. This role demands balancing proactive maintenance with digital innovation.

Qualifications

• Minimum 2 years of experience in UAE.
• Proven work experience as a desktop support engineer or support technician.
• Ability to solve complex hardware and software issues.

Responsibilities

• Providing IT assistance to both internal office users and remote employees.
• Managing attendance systems and ensuring IT policy compliance.
• Monitoring hardware, software, and performance metrics.

Skills

IT assistance

Hardware/software troubleshooting

Network management

AI tools training

Communication skills

Education

Bachelor’s degree in computer information technology

Tools

Google Workspace

Outlook

Windows

MacOS

CCTV systems

Access control systems

Job description

Job Overview

The IT Support Specialist maintains business productivity by resolving technical issues for on-site and remote users. This role manages attendance systems, ensures IT policy compliance, and leads AI-driven projects to automate manual workflows. You will balance proactive hardware/software maintenance with digital innovation to optimize costs and enhance operational efficiency.

Key Responsibilities

• Providing IT assistance to both internal office users and remote employees
• Training end-users on hardware functionality and software programs
• Knowledge of Firewalls, Network Printers and Wi-Fi access points
• Knowledge in Google Workspace, Outlook, Windows and MacOS
• Perform daily audits of attendance logs to identify and resolve discrepancies
• Generating weekly/monthly attendance compliance reports and identifying patterns of recurring technical issues that affect clock-in/out
• Having experience in CCTV and Access control systems
• Manage the lifecycle of staff credentials, including biometric registration and ID card issuance
• Act as the internal "AI Champion" by providing training on AI tools to improve departmental productivity
• Monitoring hardware, software, and system performance metrics
• Updating computer software, as well as upgrading hardware and systems
• Maintaining databases and ensuring system security
• Documenting processes and performing diagnostic tests
• Keeping track of technological advancements and trends in IT support
• Troubleshooting PDA devices, laptops, PCs, printers
• First line of fixing/repairing devices before sending them to vendors for higher level of repair
• Develop a network of vendors for IT and can minimize costs for IT Infrastructure
• Find local vendors for all IT-related procurement
• Reduce the cost of printing in the operations
• Weekly asset audits and the IRs for the slightest damage to the asset
• Setup a backup network at all time

Experience

• Bachelor’s degree in computer information technology
• Minimum 2 years of UAE experience
• UAE driving license is mandatory

Qualification

• Proven work experience as a desktop support engineer or support technician
• Knowledge of Attendance management systems and Access control systems
• Ability to solve complex hardware and software issues
• Ability to travel and work, after hours when necessary
• Excellent communication skills