IT Support Engineer

Lancesoft Europe; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT service provider in Dubai is looking for a professional to securely format, wipe and prepare IT assets for disposal in compliance with data security policies. Key responsibilities include device sanitization, documentation, troubleshooting, and compliance management. The ideal candidate should have proven experience in IT support and knowledge of data erasure standards.

Qualifications

• Proven experience in IT support or asset management roles.
• Familiarity with secure data erasure standards.
• Ability to manage multiple tasks accurately.

Responsibilities

• Perform secure data wiping and formatting of devices.
• Ensure compliance with data security.
• Document records of processed devices.
• Troubleshoot device issues during sanitization.

Skills

IT support experience

Knowledge of Windows OS

Knowledge of macOS

Hardware troubleshooting

Attention to detail

Documentation skills

Understanding of IT security principles

Tools

Intune

MDM

Job description

Overview

Responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.

Responsibilities

• Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.
• Ensure compliance with data security and follow the organizational asset disposal process.
• Document and maintain accurate records of all processed devices, including asset tags and device details S / N etc.
• Troubleshoot device related issues during the sanitization process.
• Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.
• Follow company approved tools and methods (e.g., BitLocker, FileVault, third-party wiping utilities).
• Maintain a safe and organized workspace while handling devices.
• Provide periodic status updates and reports on disposal activities.

Requirements

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
• Familiarity with secure data erasure standards
• Ability to handle multiple tasks with attention to detail and accuracy.
• Good documentation and reporting skills.
• Strong understanding of IT security principles.

Preferred Qualifications

• Experience with Intune / MDM for device management.
• Knowledge of asset lifecycle management tools.
• Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.