IT Support Analyst: Desktop & Citrix Troubleshooter

The Cigna Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global healthcare provider is seeking an IT Technical Customer Support Analyst in Dubai. You will provide first-line technical assistance for end-users, helping with hardware, software, and network issues. A solid IT foundation, excellent communication skills, and at least three years of IT support experience are required. Join us to make a difference in people's health while developing your career in a supportive environment.

Qualifications

• Minimum three years of experience within IT support team.
• Excellent communication skills and a passion for solving problems.
• Experience in managing small projects is a plus.

Responsibilities

• Provide technical support to onsite and remote users.
• Manage IT Service Desk incidents via call management system.
• Prioritize and allocate requests within IT Support teams.

Skills

Windows 10 support and build experience

Citrix Support experience

Active Directory experience

SCCM Experience

Incident management skills

Experience with a call management system

Experience with Office 2016 & 365

Experience with Networking/Patching/Server Support

Tools

Microsoft certification

ITIL foundation certification

Job description

A global healthcare provider is seeking an IT Technical Customer Support Analyst in Dubai. You will provide first-line technical assistance for end-users, helping with hardware, software, and network issues. A solid IT foundation, excellent communication skills, and at least three years of IT support experience are required. Join us to make a difference in people's health while developing your career in a supportive environment.