IT Support Analyst

MENA Recruit Pty Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international law firm in Dubai seeks an IT Support Analyst to enhance customer service through effective IT support. The ideal candidate will have strong experience in service desk environments and specific knowledge of legal applications, contributing to a high-performance IT team.

Qualifications

• Experience in a busy service desk environment
• Understanding of legal specific applications preferred
• Ability to manage IT issues and support customers effectively

Responsibilities

• Provide comprehensive IT support and resolve issues.
• Support a large international customer base.
• Maintain and configure PC hardware and software.

Skills

Customer service

MS Windows

Office (Outlook, Word)

PC Hardware knowledge

Document Management Systems

Active Directory

Software deployment (SCCM)

Legal applications knowledge

Telephone systems support

ITSM call logging

Job description

#Hiring - IT Support Analyst, to be based in Dubai!

Salary Range: AED16,000 - AED18,000 depending on experience

Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

Requirements and Qualifications:
Amenable to working in-office 5 days a week
Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
A good understanding of PC Hardware and software setup and configuration
Knowledge of Document Management Systems preferably iManage
Experience of using Active Directory
Understanding of a software deployment package such as SCCM
Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
Experience of troubleshooting and supporting telephone systems
Experience of logging tickets in ITSM call logging software

If this sounds like the role for you, please reach out or send your CV/resume and covering letter to [e-mail] .

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