IT Specialist MEA - UAE National

Alfa Laval Spiral; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering firm in Dubai is seeking an enthusiastic IT Support Engineer (Fresher) to join their IT team. This entry-level position offers the chance to provide first-level technical support, assisting employees with hardware and software issues. The perfect candidate should have a degree in Computer Science and a passion for technology, along with strong troubleshooting skills. Opportunities for professional development and mentorship are provided in a supportive work culture.

Benefits

Hands-on experience

Mentorship from IT professionals

Exposure to various IT technologies

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking concepts such as IP addressing and DHCP.

Responsibilities

• Provide first‑level technical support to end‑users by diagnosing and resolving issues.
• Assist with the setup and troubleshooting of computers and devices.
• Install and update software applications including Microsoft Office.

Skills

Troubleshooting and problem‑solving skills

Excellent communication skills

Proficiency with Windows operating systems

Basic understanding of networking concepts

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Microsoft Office Suite

Job description

Job Title: IT Support Engineer (Fresher)

Location: Dubai

Job Type: Full-time

Experience: Fresher / Entry-level

Job Description

We are seeking a highly motivated and enthusiastic IT Support Fresher to join our dedicated IT team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands‑on experience in a fast‑paced environment. The successful candidate will be responsible for providing first‑level technical support to our employees ensuring smooth operation of IT systems and contributing to a positive user experience.

Key Responsibilities:

• Provide first‑level technical support to end‑users by diagnosing and resolving hardware/software and network connectivity issues.
• Assist with the setup, configuration, and troubleshooting of computers, peripherals, and mobile devices.
• Install, configure, and update software applications including Microsoft Office Suite and operating systems (primarily Windows).
• Maintain documentation of common issue solutions and support activities.
• Collaborate with senior IT staff to escalated and resolve complex issues.
• Participate in IT asset management and inventory tracking.
• Contribute to maintaining a clean and organized IT workspace.
• Learn and adapt to new technologies and IT best practices.
• Deliver excellent customer service by communicating effectively and resolving user issues promptly.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking concepts such as IP addressing and DHCP.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills both verbal and written.
• Ability to work independently and in a team environment.
• Willingness to learn and adapt in a fast‑paced technical environment.

Preferred (Optional):

• Prior internship or project experience in an IT‑related role.
• Basic knowledge of IT ticketing systems.
• Certifications such as CompTIA A+, ITIL Foundation or similar.

What We Offer

• Opportunity to gain hands‑on experience in a real‑world IT environment.
• Mentorship and guidance from experienced IT professionals.
• Exposure to a wide range of IT technologies and systems.
• A supportive and collaborative work culture.
• Opportunities for professional development and career growth.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.