IT Specialist

The Lana - Dorchester Collection; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced IT Specialist to deliver seamless connectivity and exceptional guest experiences. The ideal candidate should have at least 2 years of experience in a similar role within luxury hotels and possess strong problem-solving and communication skills. Responsibilities include managing IT support and ensuring systems operate smoothly. Benefits include a competitive salary package, private medical insurance, and complimentary stays at sister hotels.

Benefits

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars/restaurants

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided with laundry

Meals on Duty

Qualifications

• At least 2 years’ experience in a similar role in luxury hotels in the Middle East.
• Understanding of guest-facing technologies and troubleshooting.
• Experience in the luxury hotel industry is advantageous.

Responsibilities

• Be responsible for delivering a memorable guest experience with seamless connectivity.
• Serve as the first point of contact for IT-related guest complaints.
• Ensure hotel applications and computer networks operate per standards.
• Provide hands-on support for desktop OS and applications.

Skills

Problem-solving skills

Strong communication skills

Good listening skills

Customer service orientation

Creative thinking

Education

Diploma in IT or related field

CCNA and Microsoft Certification

Job description

Administrative & General - Information Technology

Job Title

IT Specialist

Contract Type

Permanent

Status

Full time

Overview

We are not just a collection of hotels, but a talented community. A family with a shared passion and commitment to love and breathe who we are every day. An eclectic grouping who care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. We care about creating an environment where all employees feel valued and respected, allowing positive engagement to prosper. We strive to build a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as an IT Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn from colleagues and through our award-winning learning academy to achieve high standards of craft, service, and leadership.

What you'll get

As an IT Specialist at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars/restaurants within all sister hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

• Be responsible for delivering a memorable guest experience with seamless connectivity during their stay and ensure all systems have minimal downtime.
• Serve as the first point of contact for IT-related guest complaints and address them with priority.
• Ensure hotel applications and computer networks operate per Dorchester Collection standards.
• Enforce IT policies and procedures and monitor adherence.
• Assist in ensuring critical systems (Opera, Simphony, Call Accounting, HSIA, PABX, and POS) are available 24/7.
• Provide hands-on support for desktop OS and applications, including patches.
• Monitor IT Helpdesk calls and close them based on priority.
• Ensure backups are completed per schedule and notify IT Manager of issues.
• Assist guests with IT-related support during their stay.
• Follow Planned Preventive Maintenance (PPM) for telecom rooms and maintain records.
• Embody our values of Passion, Personality, Respect, Working Together and Creativity in daily IT support.

The items shared are the essence of a day in the life of an IT Specialist; specifics will be provided on how we care for our hotel.

What you'll bring

• Unique personality and passion for the role and team.
• Problem-solving skills with the ability to work independently and take initiative.
• Creative, out-of-the-box thinking.
• Good listening skills to understand requirements.
• Strong communication skills with a customer service orientation.
• English proficiency; comfortable communicating in English.
• Diploma in IT or related field; CCNA and Microsoft Certification is desirable.
• At least 2 years’ experience in a similar role in luxury hotels in the Middle East.
• Understanding of guest-facing technologies and troubleshooting.
• Experience in the luxury hotel industry is advantageous.

Job Location

United Arab Emirates

Location

Dubai

Reference

2025-5783