IT Service Desk L1 (Dubai)

Capital.com; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading trading platform is seeking an IT Support Specialist to enhance user experience and support organizational IT needs in Dubai. The role involves resolving user requests, managing corporate IT systems, and maintaining documentation. Candidates should possess excellent problem-solving skills, proficiency in various operating systems, and experience with IT Asset Management. This position offers a competitive salary, work-life harmony, annual performance bonuses, generous time off, and comprehensive health benefits.

Benefits

Competitive salary

Annual performance bonus

Generous time off

Comprehensive health benefits

Workation opportunities

Volunteer days

Qualifications

• Strong interpersonal and communication skills with the ability to interact effectively.
• Proficiency in operating systems including installation, maintenance, and troubleshooting.
• Responsible detail-oriented approach to tasks.
• Hands-on experience managing global corporate IT systems.
• Excellent problem-solving and technical diagnostic skills.
• Ability to work independently in a technology-focused environment.

Responsibilities

• Receive and resolve user requests within IT support.
• Prepare user equipment and perform diagnostics.
• Create and maintain user instructions and documentation.
• Manage access to internal services and applications.
• Administer corporate messaging and email systems.
• Maintain accurate IT asset inventory records.
• Assist with device management and troubleshooting.
• Support the maintenance of audio-visual systems in meeting rooms.

Skills

Interpersonal and communication skills

Operating systems (Windows, macOS, Linux)

Detail-oriented approach

Managing global corporate IT systems

Problem-solving abilities

Written and verbal communication

IT Asset Management experience

Independent work capability

Troubleshooting skills

Networking fundamentals

Internet telephony technologies

Tools

Google Workspace

ManageEngine

Okta

Jira

Confluence

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting‑edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever‑growing talented team.

Responsibilities

• Receiving and resolving user requests within the scope of IT support.
• Preparing user equipment and performing diagnostics before sending devices for repair.
• Creating and maintaining up‑to‑date user instructions and documentation.
• Managing access to internal services and applications.
• Administering the corporate messaging and email systems.
• Maintaining accurate IT asset inventory records and ensuring proper documentation.
• Assisting with device management and troubleshooting.
• Supporting the setup maintenance and enhancement of audio‑visual systems in meeting rooms.

Requirements

• Strong interpersonal and communication skills with the ability to interact effectively with both technical and non‑technical users.
• Proficiency in operating systems (Windows, macOS, Linux) including installation, maintenance and troubleshooting.
• A responsible detail‑oriented approach to assigned tasks.
• Hands‑on experience managing global corporate IT systems (e.g., Google Workspace, mobile device management tools such as ManageEngine, and identity providers such as Okta).
• Excellent problem‑solving abilities and experience diagnosing and resolving technical issues.
• Strong written and verbal communication skills.
• Experience working with IT Asset Management systems.
• Ability to work independently in a self‑driven role within a technology‑focused environment.
• Experience troubleshooting hardware, software and network‑related issues.
• Familiarity with networking fundamentals (TCP/IP, VPN, etc.).
• Basic understanding of internet telephony technologies.

Will be an advantage

• Solid knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.).
• Understanding of ITIL principles.
• Experience working with Jira and Confluence.
• Proficiency with Mobile Device Management (MDM) tools and identity platforms like Okta.
• Experience selecting, installing and configuring audio systems in meeting rooms.

What you will get in return

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work‑Life Harmony: Join a company that genuinely cares about you – because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well‑deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health Benefits: We’ve got your back with a medical insurance plan. Plus location‑specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications, analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.