IT Operations & Support Engineer – Technical Call Center

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international airline in Dubai is seeking an IT Operations & Support Engineer for their Technical Call Centre. The role involves resolving IT service issues promptly and maintaining high system availability. Candidates should have a minimum of 4 years in IT Helpdesk roles and strong skills in customer support, ITIL, and troubleshooting. The position offers an attractive tax-free salary and unique travel benefits exclusive to the industry, along with the opportunity to work in a dynamic technology operations team.

Benefits

Attractive tax-free salary

Travel benefits including flight discounts

Cosmopolitan lifestyle in Dubai

Qualifications

• Minimum 4 years of experience in IT Helpdesk or Technical Call centre.
• Experience in troubleshooting hardware issues with PCs and other devices.
• Knowledge of ITIL, ServiceNow, operating systems, Active Directory.

Responsibilities

• Address and resolve customer issues to provide superior service.
• Update incident or service request statuses and ensure tools are updated.
• Liaise with vendors and IT teams to ensure high system availability.

Skills

Customer Support

Operational Support

ITIL

ServiceNow

Azure Administration

Troubleshooting

Education

12 years of schooling or equivalent

Tools

RDP

SCCM

Intune

Job description

A leading international airline in Dubai is seeking an IT Operations & Support Engineer for their Technical Call Centre. The role involves resolving IT service issues promptly and maintaining high system availability. Candidates should have a minimum of 4 years in IT Helpdesk roles and strong skills in customer support, ITIL, and troubleshooting. The position offers an attractive tax-free salary and unique travel benefits exclusive to the industry, along with the opportunity to work in a dynamic technology operations team.